Business Operations

About Zipline 

Do  you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

We’re searching for a dynamic Site Launch Leader to join our Business Operations team who can drive the rapid and efficient rollout of our next-generation Platform 2 (P2) infrastructure across the U.S. This isn’t your typical launch role. You’ll own the end-to-end process—from initial construction and integration to operational readiness and performance handoff. In this broad, high-impact position, you’ll build the scalable playbook that powers our expansion, ensuring every new site is set up to exceed expectations.

This is a high-visibility, high-ownership role with significant room for growth. You’ll be at the center of one of Zipline’s most important strategic initiatives, with a clear path to leadership in operations strategy, systems deployment, or global expansion.

This position is based in South San Francisco, CA, and will require up to 50% travel across the U.S. in the first few months as you gain traction with on-site visits regarding our deployment processes.

What You'll Do  

• Lead End-to-End Deployments: Oversee the full lifecycle of new P2 site launches, from ground prep to go-live.
• Build Scalable Processes: Develop, refine, and iterate on a launch playbook that sets the standard for speed, quality, and cost-efficiency.
• Coordinate Across Teams: Work closely with Engineering, Operations, Product, and Business Development to remove obstacles and ensure seamless integration.
• Solve in Real Time: Tackle on-the-ground challenges as they arise, making fast, informed decisions to keep launches on track.
• Drive Continuous Improvement: Analyze performance metrics, identify bottlenecks, and implement strategies to enhance future site deployments.
• Adapt and Innovate: Embrace a broad, generalist approach by taking on diverse challenges and adapting strategies as new delivery models (like urban rooftops and multi-family dwellings) emerge.

What You'll Bring 

• 8+ years of experience leading complex, cross-functional deployments in tech, logistics, infrastructure, or hardware.
• A proven track record of building systems and processes that scale efficiently.
• Exceptional project management skills, with the ability to communicate clearly, prioritize effectively, and execute under pressure.
• A comfort with ambiguity and a proactive, outcome-driven mindset.
• Experience in engineering, operations, or program management (a Bachelor’s degree or equivalent experience is preferred).
• Willingness and ability to travel frequently—up to 50% in the early stages—to manage on-site operations and team coordination.

What Else You Need to Know   

This is an onsite role in South San Francisco.

The starting cash range for this role is $160,000 - $200,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!