Customer Advocate
About the job
- A Bachelor's Degree or an equivalent combination of education and experience.
- Two or more years of related experience in sales, customer service, customer relationship management, supply chain, hospital distribution, or a related area.
- Technological fluency with email, the internet, and Microsoft Office, including PowerPoint, Word, and Excel.
- Ability to use multiple systems and reporting software to combine and synthesize information.
- Strong verbal and written communication skills.
- Strong influencing skills.
- Ability to work independently.
- Ability to facilitate problem solving.
- Develop and maintain strong, account-specific operational processes and performance with the customer.
- Perform duties on-site with the customer and respond promptly to customer information and requests.
- Manage and ensure contract compliance with all agreed terms and conditions.
- Collaborate with off-site personnel to ensure accurate and consistent customer information.
- Act as a liaison between the hospital and division department heads to ensure smooth conversions.
- Drive conversions and manage data.
- Provide sales analytics and daily reporting, including add-to-stock part number changes, contract compliance, new quotes, substitution-list maintenance, ship-to additions, and customer setup.
- Complete sales analysis for customers and sales teams.
- Support the territory sales leader's strategy by driving proprietary products with existing and new customer targets.
- Manage pricing, share pricing information, and address pricing issues with customers.
- Maintain critical product lists; review backorder notes and at-risk items with customers; and plan courses of action.
- Manage product substitutions by monitoring inventory, suggesting substitute options, and establishing customer-approved substitutions.
- Evaluate usage spikes with the customer.
- Review remaining allocations with customers and request additional allocations from PAS.
- Convert additional not-stocked products to stock.
- Set up new accounts and ship-to information.
- Manage reporting needs, including inventory reports on COI OH balances, customer contacts for required reporting and SF cases (OMM), and custom report requests.
- Perform additional duties as directed.
About the company
Owens & Minor is a global healthcare solutions company that provides medical products and services for care from hospital to home, leveraging its brands Apria, Byram, and HALYARD. It moves medical supplies, home equipment, and clinical services through its supply chain, distribution network, and affiliated teams to support patients and providers. Its scale and end-to-end presence—from hospital sourcing to home care logistics—set it apart by connecting care settings and ensuring steady access across the care continuum. Its goal is to keep healthcare running smoothly by delivering reliable products and services wherever care happens, so Life Takes Care.
Company Size
10,001+
Company Stage
IPO
Headquarters
Indianapolis, Indiana
Founded
1882
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Simplify's Take
What believers are saying
- May 2026 Halyard Kitting launch adds resilient, flexible procedure-tray supply for hospitals.
- Carrie Childress joined October 2026 as first CMO, sharpening brand and product marketing.
- Marc Rottink and Jeannine Tait arrived in 2026, strengthening operations and workforce execution.
What critics are saying
- September 2026 reported closure will cut 400 jobs, signaling demand and cost pressure.
- FDA recalls in May and September 2026 hit Halyard gloves and procedure kits.
- Platinum-owned standalones face integration strain; recurring quality failures can drive hospital defections within 2026.
What makes Owens & Minor unique
- Halyard Kitting in Honduras nearly doubles procedure-kit capacity with automation and sequencing.
- Jim Marshall, ex-McKesson, became CEO in May 2026 after Platinum Equity's acquisition.
- Owens & Minor combines distribution, manufacturing, and branded kits across hospital supply chains.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Tuition Reimbursement
Company News
Owens & Minor has appointed Carrie Childress as its first chief marketing officer in the company's 140-year history. Childress, who takes on the newly created role of executive vice president and CMO, brings nearly 20 years of experience in healthcare marketing, product management and brand development. Most recently, Childress served as vice president of Americas marketing at Cordis, where she led large-scale marketing initiatives that drove sustained growth. She has also held positions at Smith & Nephew, ConMed and AcuityMD. In her new role, Childress will lead efforts to strengthen the Owens & Minor brand and product portfolios. The appointment follows the company's transition to private ownership under Platinum Equity in December 2025.
Headlines from across the state: Virginia unemployment falls to 3.6% as labor force shrinks; more... Henrico-based Owens & Minor to close production facility, cut 400 jobs. Federal judge strikes down SNAP deadline that put Virginia at risk of added costs. Prince William County moves to end by-right data centers. Here are some of the top headlines from other news outlets around Virginia. Some content may be behind a metered paywall: Education: February 13, 2026 August 25, 2026 May 13, 2025
Owens & Minor expands leadership team with appointment of chief human resources officer. August 13, 2026 - Owens & Minor announced the appointment of Jeannine Tait as chief human resources officer (CHRO). As CHRO, Jeannine will lead and direct talent development, culture building, performance management, and engagement strategies for the company's global workforce of 14,000 teammates. Tait joined Owens & Minor as interim CHRO in February 2026, bringing more than 30 years of cross-industry experience delivering people-first business strategies that drive measurable improvements in employee retention, cost efficiencies, and organizational performance that support overall business objectives. Most recently, Tait served as chief human resources and communications officer for McGraw Hill, where she led an initiative that successfully transformed the company's human resources division to enable their digital enterprise strategy in advance of an initial public offering (IPO), resulting in significant cost savings, reduced turnover, and stronger employee engagement.
Owens & Minor taps ex-mckesson executive as CEO. Healthcare products distributor Owens & Minor named a longtime medical supply executive as its new top leader, succeeding interim leader Christian Cook as the company continues operating as a standalone business under Platinum Equity ownership. Owens & Minor has appointed Jim Marshall as its new CEO, adding a veteran healthcare and medical products executive to lead the distributor's next phase Most recently, he served as Senior Vice President of Health Systems at McKesson, where Owens & Minor noted he helped drive double-digit growth across revenue, profitability and market share. Prior to that, Marshall spearheaded McKesson's U.S. Pharma operations unit as VP and General Manager. "I am honored to lead an organization that recognizes that the heart and soul of the healthcare supply chain are the people who make it possible - the customers we serve, and the teammates whose passion and purpose make Owens & Minor truly unique," Marshall said in a May 27 news release. "This is a pivotal moment in our journey to reimagine Owens & Minor's 140+ year legacy, and I am excited to continue advancing the transformation that's already having a meaningful impact for our teammates and customers." Richmond, VA-based Owens & Minor divested its Products & Healthcare Services (P&HS) business unit to Platinum Equity for $375 million and a 5% equity stake. P&HS continues to operate as a private standalone company under the Owens & Minor name. Owens & Minor has approximately 14,000 employees across the U.S. "With Jim's dedicated leadership, commitment to fostering a culture of high-performance, and talent for helping teams achieve their best, I could not be more confident that we have all the elements in place to compete and win," said Christian Cook, Owens & Minor Chairman and Managing Director at Platinum Equity. "We look forward to working with Jim and the executive leadership team as we continue to support and empower Owens & Minor's success in this next chapter." Recommended Reading
Owens & Minor has launched Halyard Kitting, a new approach to manufacturing medical procedure trays used in hospitals and healthcare facilities. The trays contain instruments, supplies and medical devices clinicians need for specific procedures in ready-to-use packages. The company's flagship kitting facility opened in Villanueva, Honduras, where Owens & Minor has operated for over 30 years. The state-of-the-art site will create opportunities for up to 2,000 employees and incorporates visual management sequencing and automated packaging systems that nearly double the company's current kitting production capacity. Halyard Kitting combines Owens & Minor's supply chain, distribution and manufacturing expertise to offer healthcare providers a more resilient solution with a broad range of kit components, including proprietary Halyard brand products. The launch follows Owens & Minor's transition to Platinum Equity's portfolio in December 2025.