Full-Time

Customer Onboarding Manager

Posted on 11/27/2024

Kojo

Kojo

51-200 employees

Procurement platform for construction industry

Industrial & Manufacturing
Enterprise Software

Compensation Overview

$85k - $115kAnnually

+ Equity Grant

Mid, Senior

Remote in USA

Entirely remote for US or Canada-based candidates in Central or East timezones, requires regular travel.

Category
Customer Success
Customer Success & Support
Requirements
  • 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment where metrics and success are based on activation, time-to-value, and revenue retention; familiarity with construction industry a plus
  • Experience conducting technical product trainings, both virtually and in person
  • Autonomous ability to manage travel and logistics
  • Strong aptitude for efficiently solving customer problems while managing a large book of business
  • Ability to both be aware of an evolving product and influential in proposing updates to onboarding practices to support adoption of newest releases
  • Strong written and verbal communication skills in front of a variety of technical and non-technical audiences
Responsibilities
  • Launching the implementation process for all new customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results
  • Establishing strategic relationships with relevant points of contact within each account organization, and conveying Kojo’s value in a meaningful way to all users
  • Conducting all new customer product trainings and following up to ensure adoption across all personas, including traveling to customer field teams in person across locations in Central and East timezones within the US (approximately 2-3 times/month)
  • Driving adoption of the platform within established timeline by achieving key implementation milestones and usage metrics
  • Consulting users on Kojo best practices to optimize customer workflows in Kojo
  • Identifying potential churn risks as early as possible and then proactively removing blockers to success
  • Advocating for customer needs to Product in a way that maintains customer’s perspective while also understanding the broader Kojo product roadmap
  • Effectively supporting ~30 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience

Kojo provides a procurement platform tailored for the construction industry, focusing on trade and self-perform contractors. The platform helps users manage their materials more effectively, allowing them to save on costs, minimize waste, and enhance labor productivity. Kojo's system offers features like real-time inventory tracking, price comparison, and order management, enabling contractors to have better control over their procurement processes. Unlike many competitors, Kojo integrates seamlessly with other construction management tools, such as Procore, which enhances its usability. The company operates on a subscription-based model, ensuring consistent revenue while delivering significant value to its clients. Kojo's goal is to transform the construction procurement landscape by making it easier for contractors to make informed purchasing decisions and improve their operational efficiency.

Company Stage

Series C

Total Funding

$81M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

13%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Kojo's expansion into the mechanical sector doubles its addressable market.
  • New integrations with major electrical suppliers enhance procurement capabilities and pricing.
  • Kojo Tool Tracking addresses tool inventory management, reducing losses and inefficiencies.

What critics are saying

  • Increased competition could erode Kojo's market share in construction procurement software.
  • Rapid technological advancements may strain Kojo's resources to stay competitive.
  • Economic downturns could affect Kojo's subscription-based revenue model.

What makes Kojo unique

  • Kojo offers a comprehensive procurement platform tailored for the construction industry.
  • Integration with Procore enhances Kojo's functionality and user experience.
  • Kojo Prefab connects prefab shops with business operations, improving productivity and cost predictability.

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