Full-Time

Customer Onboarding Manager

Confirmed live in the last 24 hours

Kojo

Kojo

51-200 employees

Procurement platform for construction industry

Industrial & Manufacturing
Enterprise Software

Compensation Overview

$85k - $115kAnnually

+ Equity Grant

Mid

Remote in USA

Entirely remote for US-based candidates in Central or East timezones; requires regular travel.

Category
Customer Success Management
Sales & Account Management
Requirements
  • 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment where metrics and success are based on activation, time-to-value, and revenue retention; familiarity with construction industry a plus
  • Experience conducting technical product trainings, both virtually and in person
  • Autonomous ability to manage travel and logistics
  • Strong aptitude for efficiently solving customer problems while managing a large book of business
  • Ability to both be aware of an evolving product and influential in proposing updates to onboarding practices to support adoption of newest releases
  • Strong written and verbal communication skills in front of a variety of technical and non-technical audiences
Responsibilities
  • Launching the implementation process for all new customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results
  • Establishing strategic relationships with relevant points of contact within each account organization, and conveying Kojo’s value in a meaningful way to all users
  • Conducting all new customer product trainings and following up to ensure adoption across all personas, including traveling to customer field teams in person across locations in Central and East timezones within the US (approximately 2-3 times/month)
  • Driving adoption of the platform within established timeline by achieving key implementation milestones and usage metrics
  • Consulting users on Kojo best practices to optimize customer workflows in Kojo
  • Identifying potential churn risks as early as possible and then proactively removing blockers to success.
  • Advocating for customer needs to Product in a way that maintains customer’s perspective while also understanding the broader Kojo product roadmap
  • Effectively supporting ~30 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience

Kojo is a procurement platform tailored for the construction industry, aimed at helping trade and self-perform contractors manage their material needs more effectively. The platform provides a materials management system that allows contractors to track inventory in real-time, compare prices, and manage orders, which helps them save on material costs and reduce waste. Unlike many competitors, Kojo integrates seamlessly with other construction management tools like Procore, enhancing its usability and efficiency for users. The company operates on a subscription-based model, where contractors pay a recurring fee to access its features, ensuring consistent revenue while delivering value through improved operational efficiency. Kojo's goal is to transform the construction procurement process, enabling contractors to make smarter purchasing decisions and boost productivity.

Company Stage

Series C

Total Funding

$81M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

18%

2 year growth

37%
Simplify Jobs

Simplify's Take

What believers are saying

  • Kojo's rapid growth, evidenced by a 760% year-over-year increase in ARR, indicates strong market demand and potential for career growth.
  • The recent $33 million funding round led by Tiger Global provides financial stability and resources for further innovation and expansion.
  • New product launches like Kojo AP and Automated Invoice Matching demonstrate the company's commitment to continuous improvement and addressing customer needs.

What critics are saying

  • The highly competitive construction technology market requires Kojo to continuously innovate to maintain its edge.
  • Dependence on the construction industry makes Kojo vulnerable to economic downturns in that sector.

What makes Kojo unique

  • Kojo's focus on the construction industry allows it to tailor its procurement platform specifically to the needs of contractors, unlike more generalized procurement solutions.
  • The integration with other construction management tools like Procore enhances its functionality and makes it easier for users to manage their materials efficiently.
  • Kojo's recent expansion into mechanical contracting and new integrations with top electrical suppliers further differentiate it from competitors.

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