Job Summary:

The Referral Coordinator is a professional who will assist our healthcare facilities/medical clinics with coordinating referral appointments for patients while sending referral forms to our health records department. 

Duties and Responsibilities 

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
• Ensure complete and accurate registration, including patient demographic and current insurance information
• Assemble information concerning the patient’s clinical background and referral needs
• Provide appropriate clinical information to the specialist
• Contact review organizations and insurance companies to ensure prior approval requirements are met
• Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients

Requirements and skills

• Proven work experience as a Referral Coordinator or similar role
• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Relevant training and/or certifications as a Referral Coordinator

Education and other skills

• High school degree or GED
• Bilingual in English and Spanish