Facebook pixel

Lead Hardware UX Researcher
Confirmed live in the last 24 hours
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Product Design
Research
UI/UX Design
Requirements
  • ? (requirements):
  • Experience in people management and leadership
  • Demonstrated ability to use collaboration & influence to lead the research strategy for a product area and connect that to a broader product vision, including identifying & prioritizing research needs
  • Demonstrated ability to use systems thinking to build out research infrastructure, defining cadences, processes and best practices
  • Executive level presentation storytelling using persuasion & communication to drive user-centered strategy & design
  • Deep and broad research toolkit - experience with generative research, workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement, with deep expertise in at least one method
  • Experience with unmoderated testing tools (ex. UserTesting) & survey tools (ex. Qualtrics)
  • Experience conducting research in B2B environments, ideally including high-complexity experiences combining data visualization & information architecture
  • 5+ years experience in industry conducting applied research on consumer products with a depth in hardware product research
  • 5+ years experience as a researcher on an end to end product - creating strategic research vision, defining and tracking user experience goals and metrics, driving execution on projects, and managing the work of additional resources
Responsibilities
  • You will collaborate with Product team leadership (Product, Design & Engineering) to identify areas of confidence & risk in the roadmap and craft a plan to address them
  • You will develop and administer schedules, may have budget responsibilities, and act as advisor to the team to meet schedules and/or resolve technical problems
  • You will scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, crafting multi-method approaches to inform solutions to hairy problems, employing your quantitative and qualitative expertise as needed
  • You will evangelize research insights & create a shared understanding of user needs (both restaurant & guest) across teams in your domain to drive user-centered strategy and decision-making
  • You will exemplify great research practices for your cross-functional teams; delegate, mentor, coach and provide guidance to others as needed to level up everyones' learning competencies
  • You will collaborate with the Research team to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on your Product team and promote research excellence across the organization
Desired Qualifications
  • Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective
  • You're passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries
  • You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them
Toast

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
Benefits
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Core Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose