Supervisor

As the Supervisor of Credit and Collections, you will oversee the department's operations, including the processing and verification of credit applications and managing the collection of overdue accounts. You will investigate credit issues, recommend payment options, and ensure compliance with all relevant protocols and regulations. This role requires building trust with Sales and Finance Directors, gaining in-depth knowledge of the solar business, and effectively handling interactions with both internal and external stakeholders. You will also lead a small team, support their professional development, and manage critical accounts with high dollar values.

Responsibilities:

• Selects, manages, evaluates and develops staff.  Challenges employees, builds effective teams, and provides staff with coaching and feedback.
• Monitors past due invoices and makes collections contacts via phone, e-mail, or customer portals. 
• Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs and approves write-offs of uncollectable amounts within their level of authority.
• Participates in and/or leads monthly accounts receivable aging and dispute reviews with financial services team and branch personnel.  Documents and pursue follow-up actions agreed to during meetings.
• Researches and obtains appropriate credit information to rate and approve credit worthiness of new and existing accounts within assigned portfolio.
• Works with financial services management to determine use of various credit instruments to mitigate risk, including UCC filings, liens, and letters of credit, and payment bonds, personal and corporate guaranties.
• Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to review documents, including purchase orders, credit applications, etc., and initially identifies contractual risks, including warranties, indemnification, uncapped liability and liquated damages.
• Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes independent decisions to release orders on credit hold, or escalate higher-risk customers to manager.

Qualifications:

• Bachelors’ Degree in Accounting, Finance, Supply Chain, or Business is required
• Licenses/Certificates/Designations - NACM or similar is preferred
• 3 years of accounts receivable, accounting, finance, supply chain or general business required, 5 years preferred
• 1 year of hiring, coaching, training and developing employees required, 3 years preferred
• 3 years of knowledge of computer system applications:  Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required, 5 years preferred.   High level of Excel knowledge preferred.
• 2 years of commercial, business to business, credit and collection experience in a high volume environment required, 4 years preferred
• 2 years of working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information required, 4 years preferred.
• Computer system applications, including Microsoft Office and familiarity with an ERP platform (Oracle, DAX, AS400 etc.).   High level Excel knowledge preferred.
• Strong written, oral communication and interpersonal skills with a positive disposition is required
• Reliable with strong organization skills; solution-oriented and results-driven philosophy is required
• Ability to work independently as well as in a team environment is required
• Strong attention to detail with a passion for accuracy is required
• Willingness to accommodate temporary working hour changes as required by workflow is required
• Ability to prioritize tasks and demonstrate a willingness to accept new challenges is required
• Ability to travel to branches and customers is required
• Lean, continuous improvement mindset is required
• Ability to work effectively with all levels of management to accomplish goals and objectives is required

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