CRM Lead

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The EMEA Commercial Excellence function is a dynamic, diverse and growing team, playing a critical role in defining and implementing our strategy to drive growth in the region. The EMEA Sales Enablement & Operations team is a key pillar in the EMEA Commercial Excellence function. We are responsible for the success of Dexcom’s strategic commercial initiatives through the implementation of strategies and optimization of processes, leading change management to support the successful adoption of new commercial initiatives,
technologies, and processes. We solve complex problems for our commercial leaders in the region, applying a robust analytical approach and collaborating across functions, working at an exciting pace to deliver impact for our business.

Where you come in:

You will be responsible for overseeing and optimising our CRM platform across EMEA markets, to drive our engagement with healthcare professionals (HCP). This is an operational role requiring commercial acumen, a hands-on approach, and a deep understanding of CRM standard methodologies, combined with a strategic vision for scaling the CRM platform across EMEA to support Dexcom’s growth objectives in priority markets.
• Be responsible for managing and implementing a cohesive CRM strategy and tactics, collaborating closely with regional and local commercial teams to ensure that the CRM channel is integrated into our commercial strategy and engagement activities. You will work cross-functionally with IT and external partners to ensure that the platform is optimized to the requirements of the business. A performance CRM approach and expertise in analytics are crucial for success in this role.
• As our business expands you will be responsible for the implementation in new markets. You will also be responsible for the identification and justification of additional functionality that will enhance our sales process. This will include any configuration and customisation. Collaborate with internal and external partners to customise the CRM system to meet specific business needs, configuring the system to optimize sales and marketing processes. Implement and manage workflow rules, validation rules, and data integrity within the CRM system.
• Partner with Commercial Excellence and Commercial Training colleagues to develop and implement training programs for users to ensure efficient utilisation of our CRM capabilities.
• Establish efficient processes to effectively manage user queries and business enhancement requests.
• Ensure that the data within our CRM system is maintained to a high standard. Partner with external data providers such as IQVIA and/or Veeva to implement best practices for data quality and ensure compliance with industry regulations
• Work with IT and other relevant departments to integrate CRM with other business systems, ensuring seamless data flow and communication.

What makes you successful:

Significant experience working closely with country commercial teams and other regional/global partners in
a commercial organization
• Ability to engage cross-functionally in a matrixed organization, to collaborate and influence outcomes
across all partners in the process of optimising and harmonising the CRM system.
• Highly skilled in CRM functionality, configuration, and customisation. Experience with Veeva CRM
preferred.
• Analytical mindset to ensure that CRM processes are optimized.
• Experience with Master Data Management (MDM) and/or Customer Data Platform (CDP) systems
preferred.
What you’ll get: (this section should not be modified)
• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the
communities we serve.

Travel Required:
• 5-15%
 

Experience and Education Requirements:

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will
work with your manager to determine office visit needs. You must live within commuting distance of your
assigned Dexcom site (typically 75 miles/120km).

#LI-REMOTE

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.