Senior Manager of Insights: Pharmacy

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Purpose and Summary:

This role primarily responsible for executing and generating primary research insights on customer attitudes and perceptions related to CVS Pharmacy’s RX and OTC businesses.  It is responsible for ‘owning’ all insights that are relevant to the “back of store” or Pharmacy area and Over the Counter medications.

This role will need to work with business partners at the Director, Sr. Director and VP levels to understand business needs and context, then help plan actionable, insightful, timely, and cost effective research plans to uncover the relevant customer truths.   Learning plans will include a variety of research methodologies and data sources (ex. new custom research, ongoing tracking research, syndicated research, existing custom research, etc.), so this individual will need to be able to generate and synthesize insights from a variety of sources into a complete and actionable story.

The senior manager will need to:

• Understand the dynamics of consumer behavior as it relates to choosing a pharmacy for prescriptions and immunization, ongoing pharmacy experiences, understanding of the competitive marketplace, trip-drivers, painpoints, new concept testing, in-store and online offerings, etc.

• Understand consumer behavior as it relates to Over the Counter items (OTC) including current experience, understanding of the competitive marketplace, trip-drivers, painpoints, new concept testing, in-store and online offerings, etc.

• Plan and execute research agendas over several months or a year

• Use excellent primary and secondary research skills identify fresh and actionable insights

• Leverage strong storytelling and influencing skills to turn insights into a compelling narrative that steers our decision makers towards what customers want/need

• Participate fully in meetings that include Director + and VPs from across the organization, including RX and front store marketing, store design, merchandising, loyalty and personalization, etc.

Required Qualifications

• 7-10 years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meets business partner objectives.  Very strong analytical skills are required

• A strategic mindset with an ability to connect insights across a variety of data sources and to link them to the operational and financial realities of the business

• Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations

Preferred Qualifications

Retail, Pharm or CPG experience

Experience consulting and presenting to senior leadership

Previous people management experience

Education
Bachelors or equivalent experience ( 4 years)

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 03/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.