Overnight Hospitality Associate @ Mint House

The Mint House mission is to elevate the traditional travel experience by seamlessly integrating the comforts of home with the conveniences of a hotel.

Designed for today’s modern traveler, our apartment-style, tech-enabled spaces are committed to bleisure. Each Mint House property is thoughtfully crafted to reflect a modern aesthetic and sustainable practices, capturing the culture of its city. Located in vibrant major downtown hubs like New York, Miami, Nashville, and Philadelphia, Mint House offers all the essentials for routine living on the road.

Founded in 2017, Mint House has raised approximately $85M from leading venture capital firms like Mohari Hospitality and Revolution Ventures, backed by executives from trusted hospitality and real estate brands. Discover more about our innovative approach to hospitality at minthouse.com and follow @staymint on Instagram.

THE ROLE

Our Greenville hospitality team is the face of Mint House serving a frictionless experience to our guests. As a Hospitality Associate, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, managing the check-in process, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

AT MINT HOUSE YOU WILL

Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House’s brand standards
Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest’s Mint House stay
Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests’ comfort
Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively

WE ARE LOOKING FOR

A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service
Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends
Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience
Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction
Embody Mint House’s core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment
Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team
Confidence to take charge and effectively problem solve when needed to address guest needs and concerns
Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences
Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality

Hourly Rate: $16.00 USD

Mint Houses’ compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

New York City is where we call home, and you’ll find HQs near Grand Central at 450 Lexington Ave, right within a WeWork space. No matter where our team members are located, we work on East Coast hours to foster collaboration, communication, and enjoy some lively emoji exchanges. At Mint House, we pause amidst the hustle to celebrate our wins, celebrating personal and company achievements via Slack. Embracing individuality, we honor each person and property, encouraging authenticity.

Mint House participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Right To Work

E-Verify (English / Spanish)

At Mint House, we are committed to promoting work-life integration in the most natural and enjoyable way possible. That’s why we’re excited to offer our team members complimentary nights at any Mint House location of their choice, plus exclusive year-round discounts. It’s our way of ensuring that our employees can experience firsthand the comfort and convenience we champion. Enjoy your stay on us and see just how we blend work, life, and play at Mint House! 🛌

Compensation Overview

THE ROLE

AT MINT HOUSE YOU WILL

WE ARE LOOKING FOR

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