Salary Range: 82500 to 111500 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Partner Relationship Management (50%)
• Drive Service Level Agreements (SLAs) and performance for high-volume FSPs.
• Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction.
• Coordinate with FSPs and Accounts Payable to support invoices and payments.
• Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations.
• Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives.
Performance Oversight and Analysis (30%)
• Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios.
• Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
• Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements.
• Identify and implement efficiency improvements to enhance partner performance.
Training and Development (10%)
• Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
• Define Salesforce platform requirements and develop related training materials for FSPs.
• Facilitate smooth onboarding and ongoing training for new and existing FSPs.
Continuous Improvement (10%)
• Identify and implement efficiency improvements to enhance Field Service Network performance.
• Gather feedback from partners to identify improvement opportunities and implementation strategies.
• Pilot new service strategies to boost partner engagement and performance.

Who You Are

• You have exceptional relationship-building and communication skills.
• You excel in data analysis to inform data-driven performance management and decisions.
• You are highly organized and capable of managing multiple priorities simultaneously.
• You thrive in a collaborative environment and can navigate cross-functional team dynamics.
• You bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders.

Experience You’ll Need

• 3-5 years operations, vendor, and or sub-contractor management.
• Contract management and exposure to pricing negotiations.
• Demonstrated ability to work with KPIs, SLAs, and performance metrics.
• Working knowledge in CRM systems, particularly Salesforce, and data analysis tools.
• Proficiency in managing invoices, payments, and other account-level operations.

Experience That’s a Plus

• Experience in the renewable energy or field service industry.
• Familiarity with training program development and facilitation.
• Advanced knowledge of performance tracking and reporting tools.
• Extensive contract management experience.

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, self-managed PTO or 15 days of PTO in your first year, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the next roles in this career track:
• Role
• Role
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.