Simplify Logo

Full-Time

Customer Support Representative

French Speaking, Hybrid, London Office

Posted on 6/18/2024

OpenTable

OpenTable

1,001-5,000 employees

Restaurant reservation and management software

Consumer Goods

Entry

London, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Salesforce
Requirements
  • Excellent communication skills
  • Strong communication skills: active listening, writing/typing, informal communications
  • Restaurant/hospitality experience preferred
  • 1+ year experience providing customer support
  • Experience using current Microsoft Windows and Apple operating systems
  • Knowledge of iOS and Apple Hardware
Responsibilities
  • Answer customer and employee calls, emails, chats, WhatsApp
  • Provide outstanding service
  • Know your limitations and when you should ask for assistance
  • Own the resolution to the problem
  • Accurately and efficiently log all contacts in CRM (Salesforce)

OpenTable, part of Booking Holdings, offers an expansive environment rooted in technology and innovation, making it an excellent workplace for individuals passionate about impacting the dining experience globally. By providing comprehensive restaurant reservation software that supports over 55,000 establishments worldwide, employees enjoy a vibrant, collaborative culture dedicated to streamlining the dining-out process. Working at this company means contributing to a leading platform that consistently enhances the way diners discover and interact with restaurants, ensuring a superior user experience and boosting restaurant operations.

Company Stage

M&A

Total Funding

$50.9M

Headquarters

San Francisco, California

Founded

1998

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

9%
INACTIVE