Full-Time

General Manager

Confirmed live in the last 24 hours

Via

Via

1,001-5,000 employees

Digital transportation solutions and consulting services

Automotive & Transportation
Consulting
Healthcare

Compensation Overview

$110k - $160kAnnually

Senior, Expert

Redding, CA, USA

Category
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service
Data Analysis

You match the following Via's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Experienced operations manager, with at least 8 -10 years of experience
  • Independent self-starter, thriving in fast-paced environments with a high level of responsibility
  • Savvy and tactful communicator, able to find the right tone in every situation
  • Desire to foster a culture committed to providing a world-class customer service experience
  • Detail-oriented executor, action-oriented and able to operate autonomously
  • Experienced and exceptional leader with extensive experience leading support teams
  • Flexible and adaptable, able to handle rapid changes and challenges
  • Proven track record of managing teams (at least 3-5 years) and developing people
  • Effective at managing multiple tasks simultaneously, able to delegate and prioritize
  • Problem solver, always looking for creative solutions
Responsibilities
  • Manage the on-site daily operations of Via’s service on behalf of Redding
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
  • Manage and mentor the on-site team of dispatchers and shift managers
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via’s external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Desired Qualifications
  • Experience working in transit a plus

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible and cost-effective mobility solutions, streamlining operations and enhancing convenience. Via also provides planning and consulting services through their Remix platform, along with the Citymapper for Cities app for passenger insights. The company's goal is to leverage digital technology to enhance transportation efficiency, reduce costs, and improve the overall rider experience.

Company Stage

Late Stage VC

Total Funding

$862.9M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-3%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Via's partnership with King County Metro addresses first- and last-mile transit needs.
  • Microtransit pilot programs with Summit County highlight Via's innovative solutions.
  • Via's potential acquisition of Citymapper could enhance its Mobility as a Service offerings.

What critics are saying

  • Increased competition from AI-integrated transit solutions could challenge Via's market position.
  • Potential regulatory scrutiny may complicate Via's acquisition of Citymapper.
  • Expansion in underserved zones may face logistical challenges or community pushback.

What makes Via unique

  • Via transforms rigid transit systems into dynamic, on-demand networks.
  • Via's TransitTech serves diverse clients, from urban dwellers to rural residents.
  • Via's Citymapper for Cities app provides comprehensive passenger insights.

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Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.