Full-Time
Customer Service Representative
Posted on 7/23/2026
Primerica - Toronto, ON
No salary listed
North York, ON, Canada
In Person
Eligible to work in Canada; valid SIN; work permit if not citizen or permanent resident.
Category
 Customer Experience & Support (1) |
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Requirements
- High school diploma or equivalent required
- Must be able to work in Canada with a valid Social Insurance Number; if not a citizen or permanent resident, must have a valid permit
- Proficiency in Customer Relationship Management systems and Microsoft Office applications
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Problem-solving skills with a high level of attention to detail
- Familiarity with financial products and services
Responsibilities
- New Client Acquisition: Proactively identify and engage potential clients through referrals, networking, and outreach, presenting Primerica’s services to bring in new business
- Customer Support: Respond to customer inquiries via phone, email, and in-person, providing assistance with financial products, account management, and service requests
- Account Management: Assist clients with managing their financial accounts, including account updates, product applications, and status inquiries
- Problem Solving: Address customer concerns promptly, investigating and resolving issues such as payment discrepancies, transaction errors, and account changes
Desired Qualifications
- Bachelor’s degree in finance, business, or a related field preferred
- Prior customer service experience in financial services, insurance, or banking is an asset
- Willingness to learn and grow
- Empathy and a customer-first mindset
- Strong organizational and time-management skills
- Ability to handle sensitive financial information with confidentiality and professionalism
- An attitude of willing to learn and grow