Information Systems and IT Operations Director

Job Description

As the Director, Information Systems & IT Operations, you will lead our Information Systems and IT Operations, ensuring the smooth, reliable, and performant functioning of MEDFAR's corporate technical infrastructure. You will coordinate, lead, and supervise a dedicated team responsible for maintaining our network infrastructure, computer equipment, and all data processing functions across 5 sites (in Canada, US and India). Reporting to the Chief Financial Officer, you will be a central leader within our internal operations, collaborating closely with all the departments to ensure the efficient flow of our data, partner with the Security and the Product Team to implement robust security measures and champion technology initiatives that empower MEDFAR's continued growth and success.

Main Responsibilities:

1. Infrastructure & Operations:

• IT Infrastructure: Oversee all aspects of corporate IT operations infrastructure, including networks, local servers, workstations, cloud environments, and telecommunications.
• US IT Infrastructure: Oversee all aspects of corporate IT operations and product (Medgen and Labgen) IT infrastructure, including networks, firewalls, servers, workstations, cloud environments, and telecommunications.
• Reliability: Ensure the high availability, performance, reliability and redundancy of all IT systems and services and Lead the proactive maintenance, patching, and updating of all corporate hardware, software, and systems.
• Help Desk: Manage the IT Help Desk, prioritizing employee experience and secure identity management (SSO/MFA).   

2. Enterprise Applications:

• Application Strategy: Advise departments on the selection of business-critical tools (CRM, HRIS, ERP) to ensure they meet security and operational standards.
• Data Integration: Architect the integration of these applications to facilitate seamless data extraction and analysis across the organization

3. Cybersecurity :

• Cybersecurity roadmap: Implement the IT and security controls, policies and procedures provided by the Security Committee. 
• Data Protection: Protect data and information systems by defining and enforcing appropriate access privileges, implementing the appropriate controls, proactively identifying and resolving security issues, and carrying out regular security controls, risk assessments, and audits.
• Resiliency Planning: Implement, test and continuously adjust MEDFAR’s incident response plan and business continuity/Disaster Recovery plan for all sites.  
• Policies: Implement, and regularly review, with the Security Committee, the enterprise-wide information management and cybersecurity policies, standards, and procedures. 
• Regulatory compliance: Collaborate closely with MEDFAR’s specialists to ensure compliance with ISO 13485 and 27001 and applicable Canadian and US legislative provisions on the protection of personal information (PHIPA, PIPEDA, HIPAA, CCPA/CPRA, etc.) and other relevant standards.

4. AI Governance

• AI Governance & Data Integrity: Establish and enforce global policies for AI usage to ensure proprietary data is protected and that all AI deployments comply with medical regulatory standards (ISO/SOC2).
• Efficiency Benchmarking: Define and track KPIs to measure the impact of AI initiatives on the company’s bottom line, ensuring technology investments translate into reduced operational costs.
• AI Solution Architecture: Support the operational teams in the selection and integration of AI tools that deliver measurable gains in employee productivity and operational throughput.

5. Team Leadership, Acquisitions, Vendor & Budget Management:

• Global Team Leadership: Manage, mentor, and evaluate a distributed IT team, fostering a culture of high performance and secure practices.
• Acquisition support: lead the IT due diligence of potential acquisitions and play a leading role in the integrations of the acquired companies, including promptly deploying enabling systems to foster collaboration with the acquired company
• Financial Stewardship: Prepare and manage the global IT budget, focusing on cost-effective investments and ROI.
• Vendor Relations: Manage contracts, licenses and SLAs with external vendors and advisors to ensure service consistency.

Qualifications

Contribute to our team with your strengths:

• Education: Bachelor’s degree in Computer Science, IT, or a related field.
• Certifications: CISSP, CISM, CISA, or ITIL certifications are assets.
• Experience: 10+ years in IT operations with at least 3-5 years in a leadership role managing distributed teams.
• Technical Proficiency:
  • Deep experience with Hybrid environments: Cloud (Azure/AWS) and On-Premise (Linux and Windows servers).
  • Expertise in Microsoft Technologies (Active Directory, Azure AD, M365) and Google Suite administration.
  • Strong understanding of network security, application security, data security, and identity and access management principles.
• Regulatory Knowledge: 
  • In-depth knowledge of SOC 2 Type 2, NIST Cybersecurity Framework, ISO 27001 and ISO 13485:2016, and knowledge of ISO 42001.
  • Familiarity with Canadian and US cybersecurity and data privacy laws and regulations (e.g., PIPEDA, CCPA/CPRA, GDPR principles).
• Industry Background: Prior experience in a regulated healthcare or medical technology environment is highly preferred.

Additional Information

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.  

• Generous group insurance coverage as of day 1 of employment
• Break paid between Christmas and New Years
• An entrepreneurial culture of transparency, collaboration, and innovation

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. 

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.