Full-Time
Executive Support Helpdesk Administrator
US Space Command, IT Support
Posted on 10/3/2025
Delta Solutions & Strategies
201-500 employees
DoD advisory, IT, and space support
Compensation Overview
$75k - $90k/yr
No H1B Sponsorship
Colorado Springs, CO, USA
In Person
US Top Secret Clearance Required
 IT & Security |
|---|
- A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
- Over four years of relevant technical experience
- Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
- Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency
- Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate
- Required Certification: Security+
- TS/SCI clearance required
- Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers
- Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems
- Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing
- Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises
- Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software
- Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs
- Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need
- Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner
- Coordinate with system/capability owners to solve issues pertaining to software or network that cannot be handled on-site
- Solve issues and manage configurations on military devices such as desktops, mobile devices (cellular phones, tablets, MiFis), and printer management
- Employ HQ USSPACECOM IT Focal Point for helpdesk ticket management
- Desired Certification: Cloud+, GICSP, GSEC, or SSCP certification
Delta Solutions & Strategies offers advisory, training, IT, operations and maintenance, modeling and simulation, test and evaluation, and space support services to U.S. government and DoD customers. It uses a workforce of qualified professionals and operates under ISO 9001:2008 certification and ITAR registration to complete contracts with careful compliance, reliability, and performance. The company stands out through its SDVOSB status and a philosophy of paying competitive wages and prioritizing customer satisfaction, aiming to deliver value that leads to repeat business. Its core goal is to provide dependable, high-quality support that helps clients achieve mission success and build long-term partnerships.
Company Size
201-500
Company Stage
Acquired
Total Funding
N/A
Headquarters
Colorado Springs, Colorado
Founded
2000
Simplify's Take
What believers are saying
- UIC acquisition grants access to more DOD contracts and funding resources.
- Combines SDVOSB expertise with Bowhead's portfolio for prime contract wins.
- Preserves Colorado Springs HQ, enabling cross-selling in federal programs.
What critics are saying
- Loses SDVOSB set-asides post-November 2024 acquisition, facing Leidos competition.
- Integration erodes expertise, triggering talent exodus from 400 employees.
- DoD OTAs strand $186M task orders like FA2518-22-F-0030 by 2027.
What makes Delta Solutions & Strategies unique
- Delta excels in U.S. Space Command advisory services via $186M UCAAS II contract.
- Specializes in military training, modeling, simulation for combatant commands.
- Supports operations across 27 states, Korea, Japan, Germany with 400 employees.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Holidays
Parental Leave
Military Leave
Jury Duty Paid Leave
Company News
Learn more about UIC's acquisition of Delta Solution and Strategies.
Ukpeagvik Inupiat Corp. (UIC) has acquired a majority interest in Delta Solutions & Strategies, a service-disabled veteran-owned small business. Delta is now part of UIC's Bowhead Family of Companies within its government services division. The acquisition, led by UIC COO Jeevan Pokharel, aims to enhance Bowhead’s growth in the Department of Defense and space sectors. Delta will gain access to more DOD and federal contracts, expanding its market and expertise.