WIN Job Center Business Outreach Manager

HINDS COMMUNITY COLLEGE

Job Descriptions

JOB TITLE: WIN Job Center Business Outreach Manager                              

REPORTS TO: Director of WIOA and Community Development

DEPARTMENT: Workforce

EXEMPT: Yes

VICE PRESIDENT: Vice President of Workforce Development and Government Affairs

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The WIN Job Center Business Outreach Manager oversee the daily operations of the WIN Job Center (WJC) leading employer engagement and managing workforce training services that are provided in the center. This role ensures effective delivery of job seeker services, coordination with partner agencies, promotion of training and upskilling opportunities, and alignment with state workforce needs. The Manager also drives business engagement and serves as a liaison between job seekers, training providers, and employers.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 3 years of experience in workforce development in, training services, or employer engagement.
• Strong leadership and staff supervision skills in a multi-partner service environment.
• Knowledge of WIOA training policies and procedures, and labor market trends.
• Ability to build partnerships with training providers and employers to meet evolving workforce needs.
• Excellent organizational, communication, and project management skills.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree required; Master’s preferred in Business Administration, Workforce                                             Development, Public Administration, or related field.

ESSENTIAL DUTIES AND RESPONSIBILITIES, include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices.

WIN Job Center Management

• Ensure the WIN Job Center (WJC) is open, welcoming, and operating smoothly during posted hours. Establish and publish hours of operation for the Centers, which shall be no less than Monday through Friday 8:00 am to 5:00 pm, except hours on Wednesdays shall be 8:00 am to 4:00 pm. Wednesdays from 4:00 – 5:00 pm are reserved for staff meetings. Exceptions are state holidays established by the Mississippi State Legislature, declared by Executive Order of the Governor or the College President, and declared emergencies such as weather-related events requiring temporary office closures.
• Supervise front-desk operations, walk-in traffic, and appointment scheduling.
• Monitor safety, cleanliness, signage, equipment (printers, computers), and accessibility. Coordinate space use for partners, workshops, job fairs, and employer recruitments. Coordinate maintenance of the facility, furniture, fixtures, equipment and resources purchased or leased with WIOA funds. The physical aesthetic appearance of the facility and the parking area will be maintained in a safe, secure, clean, professional manner that is pleasing and inviting to customers and any issues that arise will be resolved quickly and satisfactorily.
• Maintain customer flow management systems, waitlist protocols and address staff conflicts or customer service issues in real time.
• Facilitate partner meetings and promote a unified service model ("no wrong door").
• Track partner service delivery and ensure data sharing protocols are followed.

Training Services

• Promote and oversee WIOA-funded training services aligned with labor market demand and the Eligible Training Provider List (ETPL).
• Ensure job seekers receive appropriate guidance on training pathways, credentialing, and upskilling.
• Monitor training enrollments, measurable skill gains (MSGs), and credential attainment.
• Collaborate with Career Coaches to assess training readiness and manage Individual Training Account (ITA) processes.
• Establish relationships with training providers, including community colleges and technical schools, to align offerings with employer needs.
• Coordinate outreach campaigns to increase training participation among underserved or priority populations.
• Ensure delivery of core services: Orientation, Eligibility screening, Career coaching, Referrals to training and support services.
• Oversee workshops and training sessions (e.g., resume writing, interviewing, soft skills).
• Ensure staff and participants understand available training programs that are available.

Business Engagement and Employer Services

• Build and manage relationships with local employers, sector partnerships, and business associations.
• Conduct employer consultations to assess workforce needs and promote WJC business services.

• Lead implementation of programs: Individual Training Accounts (ITA), On-the-Job Training (OJT), Internships, Apprenticeships and Incumbent Worker Training
• Plan and manage job fairs, recruitment events, and partnership with employers.

Performance Reporting

• Track and report performance outcomes related to training, employment, and employer satisfaction.
• Ensure compliance with WIOA regulations, grant deliverables, and audit readiness.
• Conduct internal file reviews and staff training on data entry and documentation standards.
• Track performance indicators (measurable skill gains, credential attainment, employment outcomes, caseloads, enrollments, and job placements).
• Gather customer satisfaction feedback and analyze performance data.
• Assist with generating internal reports and data summaries for management and funders.
• Help identify trends and areas of improvement through routine data analysis.
• Implement corrective action as necessary if funded activities do not meet performance standards at any time during the period of performance.

SUPERVISORY RESPONSIBILITIES:

          Yes

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.

Mission

Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.

Vision

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.