Hospitality Immersion Associate

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

What you will have an opportunity to do:

POSITION SUMMARY:

The Hospitality Immersion Associate is a developmental position designed for students currently pursuing a degree in Hospitality Management or a related field. This role provides hands-on exposure to multiple departments within the hotel, including Front Office, Food & Beverage, Housekeeping, Sales, and the Health Club. Throughout the program, the focus shifts from foundational guest service experience to broader exposure across departmental operations. This position supports the WARM (Wasatch Area Resort Management) program by offering immersive, real-world experience while encouraging academic success and professional growth.

The individual will play an active role in delivering exceptional guest service, supporting operational tasks, participating in leadership functions, and contributing to resort-wide initiatives such as the CARES Committee, Safety Audits, and Sustainability Projects.

ESSENTIAL FUNCTIONS:

• Rotate through key departments over the course their program based on seasonal business needs and personal progress.
• Train and work a minimum of 30 days in each department in an hourly, guest-facing position.
• Participate in department functions such as:
  • Supporting associate scheduling
  • Assisting with training and onboarding new team members
  • Participating in purchasing, inventory, and ordering processes
  • Handling guest concerns and feedback
  • Shadowing managers and supervisors during daily operations and meetings
• Collaborate with team members and leaders to uphold brand standards and deliver exceptional service.
• Contribute to resort-wide initiatives, including CARES Committee activities, safety walks, staff recognition, and environmental programs.
• Attend regular check-ins with assigned mentors or department leaders to track progress and set learning goals.
• Support the Human Resources and Sales Departments in their physical presence at local event sponsorships and community partnership activities.

What are we looking for?

REQUIREMENTS:

• Currently enrolled in a Hospitality Management or related degree program.
• Ability to commit to a year-long developmental program while maintaining academic responsibilities.
• Strong interest in hotel operations and guest service.
• Excellent communication and interpersonal skills.
• Willingness to work flexible hours including weekends, evenings, and holidays based on business needs.
• Demonstrated maturity, responsibility, and a willingness to learn.
• Prior customer service experience preferred but not required.

PHYSICAL REQUIREMENTS:

• Must be able to stand and walk for extended periods of time.
• Ability to lift up to 25 pounds occasionally.
• Must be able to bend, stoop, and reach as needed in a variety of roles.
• Comfortable working in varying environmental conditions (indoor/outdoor, hot/cold, loud/quiet).
• Must be able to maintain a professional appearance and demeanor in guest-facing roles.

Compensation:

$18.00

-

$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.