Worksource Liaison

Description

POSITION:                               WorkSource Liaison

JOB CLASS/GRADE:                Coordinator 1/Specialist 2; Grade 7

WAGE:                                       Starting at $52,488 per year based on experience 

FLSA; EEO; WC:                        Non-Exempt; Professional; 8864

LOCATIONS:                             Worksource N/NE, 30 N Webster St Portland OR 97217,

                                                    Hybrid schedule (3-4 days in office/community required)

FTE; FT/PT; STATUS:               1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS:     (1)

APPLY AT:                                www.irco.org 

STATUS:                                   Full-Time with Benefits

PROGRAM(S):                         WorkSource Center N/NE

SECTOR/DIVISION:                Workforce Development 

REQUIREMENTS:                    Occasional driving throughout the Portland Metro Area. 

                                                   Must possess a valid driver's license and verification of current 

                                                   auto insurance, and have full use of automobile during work hours

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
IRCO’s Workforce Development Sector provides career coaching, career services, and training to youth and adults so that they gain living wages and become empowered through their careers. The WorkSource Center (WSC) N/NE is part of IRCO’s larger Workforce Development Sector and plays an instrumental role in providing training scholarships, career services, and workshops to both the communities IRCO serves and the larger Portland Metro community.

Position Summary
The WorkSource Liaison serves as a content area specialist and liaison between the WorkSource Center and key community partner organizations. The Liaison provides training and technical assistance to Career Coaches in the Aligned Partner Network (APN). The APN is comprised of 35+ community-based organizations delivering workforce training and education. The Liaison facilitates the connection for Career Coaches to assist with connecting their customers to the WorkSource system and services. This position supports the regional workforce development system in meetings and in the broader community.

Essential Functions

Training

• Provide training, technical assistance, and coaching to Aligned Partner Network (APN) Career Coaches on WorkSource services and systems and career mapping. 
• Facilitating the Career Mapping workshop for new Career Coaches in the APN. 
• Develop and facilitate APN coaches' professional development sessions for them to learn about career coaching skills, industry trends, and workforce programs and services.

On-going Support and Coaching:

• Meet with Career coaches in person at their agencies or virtually throughout the APN Network to review customer career plans and help connect to WorkSource (WSPM) and Workforce programs and resources. 
• Provide on-going education and connectivity to WSPM services and resources, especially the ITA scholarships available for training.
• Ensure Aligned Partner Network (APN) coaches are informed and updated about WorkSource Center procedures, schedules, upcoming events, available resources, or other related topics.

Program Infrastructure and Improvement:

• Participate in regular meetings with WorkSource liaisons and local workforce development board Worksystems (WSI) staff. 
• Maintain regular communication with WSI and partners to inform about trends, potential concerns or future challenges; participate in developing solutions to support continuous program improvement.
• Communicate with WorkSource staff to ensure smooth connection of participants to services.
• Coordinate with other regional WorkSource Liaisons and Center Managers to ensure staff at all WorkSource Centers understand the process for engaging and tracking participants from Aligned Partners.
• Address any difficulties or barriers to Aligned Partner customers accessing WorkSource services; work with WorkSource and Aligned Partner staff to resolve problems and provide direct technical assistance to avoid future similar problems.
• Assist WorkSource staff to refer customers to Aligned Partner Network organizations as appropriate.
• Track performance and use of resources targeted or designated by Worksystems.
• Update and maintain the Aligned Partner Network Resource Hub website to create equitable access to resources and events across the network and the community.

Reporting:

• Report on Worksystems about progress toward planned goals.
• Submit monthly career coaches feedback forms to WorkSource Center Manager and Worksystems APN Lead.
• Produce quarterly reports on Liaison activities.
• Collect and report participant success stories in a template prescribed by Worksystems.

Secondary Functions

• Ability to meet multiple, including conflicting, deadlines
• Strong analytical and decision-making abilities for related job functions
• Ability to work independently
• Ability to deal with distressed and demanding clients and employees in an effective manner
• Ability to maintain a high level of confidentiality
• Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization

Requirements

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• At least 3 years working with low income, multi-barriered populations in a workforce development capacity.
• Must have prior experience of career coaching or educational advising
• Keen listener- ability to listen and advise.
• Excellent communication skills in person, in writing, by phone, and electronically and make it understandable to a wide range of audiences.
• Strong ability to deliver effective training and technical assistance in 1:1 or group sessions
• Knowledge of WorkSource Portland Metro services, standards, and practices.
• Excellent time management skills and ability to prioritize.
• Proficiency with Google Suite, Microsoft Suite, data management systems, and virtual meeting applications.
• Strong problem-solving skills.
• Ability to interact with people of all ages, styles and multi-backgrounds.
• Excellent organizational and interpersonal skills.
• Ability to work independently and as part of a team.
• PREFERRED QUALIFICATIONS:
• Experience working in the Aligned Partner Network or a Workforce Development program.
• Strong communication skills in a multilingual, multi-background organization
• Strong ability to work with multi-background staff in a team setting
• Ability to use initiative and judgment in completing tasks and responsibilities 
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently.

Physical, Mental, & Environmental Requirements

• Hybrid or Office setting job
• Positions require some analysis of problems or decision-making ability
• Work under close supervision
• Well protected environment with minimal hazards or obstacles
• Stable work schedule with no fluctuations

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community 
• 3 to 6 weeks of PTO per year 
• 401k match of over 100% on first 5%, immediate vesting 
• 3% match for student loans or college savings 
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance 
• Flexible spending account

Required Engagement 

Engage fully in recommended professional development, as well as other assigned or required training activities.  This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. 

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email [email protected]

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.