Full-Time

Canada – Shared Services Specialist

Customer Success

Posted on 5/10/2024

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software platform


Junior

Remote in Canada

Required Skills
Communications
Salesforce
Requirements
  • Post-secondary degree in Business and/or related field
  • Advanced Excel/database skills
  • Experience with Salesforce and NetSuite
  • Strong analytical skills preferably within a B2B environment
  • Excellent written and verbal communication skills
  • Strong relationship building/management skills
  • Project Management experience a definite asset
Responsibilities
  • Process requests related to cancellations & terminations, goodwill requests, quotes, account changes, invoicing, and more
  • Work cross functionally with other teams to ensure requests are processed in a timely manner
  • Identify and implement process improvement and efficiency
  • Onboard and support co-op students
  • Assist with data gathering and research
  • Periodically contact customer accounts to confirm data
  • Investigate root cause behind data quality issues

PointClickCare, a leader in cloud-based healthcare software, offers a work environment focused on integrating essential patient data and boosting care outcomes. Employees can take pride in contributing to a system that enhances care coordination and optimizes financial processes for healthcare providers, fostering a significant impact on the industry. This commitment to improving healthcare efficiency and outcomes makes it an appealing place for professionals passionate about making a meaningful difference in the sector.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

30%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs

INACTIVE