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Technical Support Engineer
Confirmed live in the last 24 hours
Salt Lake City, UT, USA
Experience Level
Desired Skills
Customer Service
  • Quality Assurance
  • Product Management
  • Sales Engineering
  • Data Migrations
  • Product Solutions
  • Customer Success
  • Demonstrated ability to effectively communicate technical and business issues and solutions across organizational levels and with customers
  • A love for problem-solving, troubleshooting issues, and a strong drive to learn new technologies
  • Ability to work with new technologies and assimilate information rapidly
  • 1-3+ years experience in Customer Support or similar customer service/technical support role
  • College graduate with a technical degree or equivalent hands-on experience
  • Ability to self-manage a dynamically changing workload, and work in a fast-paced environment and prioritize work according to customer impact or severity
  • A strong desire for growth and career advancement
  • Work directly with customers to investigate and resolve technical issues
  • Learn and gain exposure to all of our tools to become a product knowledge expert and develop the skills necessary to grow your career with us
  • Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization, and truly provide our clients with the best experience
  • You may:
  • Communicate up-sale opportunities with the Sales Department
  • Work with Product Owners to help them understand customer needs
  • Meet with Customer Success and Account Managers to share feedback to understand customer feedback and improve relationships
  • Help the Training team identify where customers may need more targeted or thorough training
  • Assist the recruiting and HR teams by shaping Support team onboarding procedures
  • Participating in special projects to gain a more well-rounded understanding of our organization, such as beta testing new features and shadowing other teams
  • Develop and maintain resources by:
  • Writing internal knowledgebase articles
  • Recording tutorials
  • Contributing to the continuous improvement of our Support site
  • Training other client-facing teams on basic troubleshooting steps
  • Presenting in company meetings about updates to Support processes or tools
  • Contribute to the Customer-for-Life culture by bringing fresh ideas, strong opinions, and a passion for the customer experience

201-500 employees

Legal case management work platform
Company Overview
Filevine's mission is to solve the problem of workplace communication and alignment by empowering professionals to manage their teams and their clients smoothly and effectively. The company has created legal case management software that connects everything from task automation to client communication and timekeeping to legal documents.
  • Medical, dental, & vision insurance
  • Parental leave
  • Disability insurance
  • Ergonomic and height-adjustable workstations
  • Weekly taco lunches
  • Flexible hybrid work schedules
Company Core Values
  • We muddle through complexity
  • We're responsible for what we say
  • Entitled to nothing, can earn anything
  • We're the sum total of our actions
  • We're self-determined & not a statistic
  • We're excellent when nobody's looking
  • We're biased towards action