Senior Product Operations Manager

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Technical 407Pay Range: $105,600.00 - $158,400.00

Job Description

Reporting to the Director of Product Operations, the Senior Product Operations Manager is responsible for collaborating with leadership to identify, create, and develop processes and best practices for the Product Organization. As a key leader in creating the standard for cross-functional communication & visibility, you will surface the insights required to help our Product Organization define effective product strategies and function optimally.
Your collaboration with leaders and individual contributors from Product & UX creates excellent governance, continuous improvement of processes and communication, and most importantly, transparency throughout and enablement of the Product Organization. You help connect us with our users and business partners by creating and optimizing processes and best practices utilizing excellent communication methods. You empower our Product Organization by helping us find and remove our inefficiencies, and by helping us achieve better business and user outcomes.Essential Functions and Responsibilities: Uses qualitative and quantitative insights to dig deep into workflows and product usage to drive both operational playbooks and tooling enhancements Leads cross-functional working groups to implement and support new system capabilities Standardizes documentation of Roadmaps, Strategy Reviews, Product Briefs, Vision Statements, Release Plans and Release Notes, Experiment Findings, Internal Product Announcement materials Creates standard templates and frameworks for communication and supporting product practices Routinely communicates roadmap progress to leadership and cross-functional stakeholders to drive decision making on key trade offs Assists with consistent OKR monitoring and reporting Leads the organization of cross-functional teams and their management for product domains and creates supporting resources for the teams Establishes and implements standards and processes for the management of product backlog health Optimizes product management onboarding and creates related trainings Defines and manages intake process Organizes workshops to upskill employees and improve product practices Creates and manages product resources index and archive of product work Leads the implementation of discovery sprints/dual track Agile and supports the ongoing practice Partners with Portfolio Management Operations to ensure process alignment that enables value delivery Evangelizes product management methodology, which requires solid knowledge of the product discipline and the ability to create decks and educate others on best practices and why it exists In collaboration with Change Management leaders, develops and leads communication and training plans for leaders and stakeholders impacted by process changes and operation improvements Researches and investigates new trends and technologies to meet current and future needs of the Product and UX/UI organizations. Establishes audits and reports to ensure data accuracy and integrity Leads cross-functional teams in operationalizing standards and business models that effectively and seamlessly interrelate with business operations across the department. Performs other related duties as assigned Knowledge, Skill and Abilities: Agile, Product Management, Project Management, SDLC training or certification Excellent leadership and product management skills Ability to design and implement operational functions and initiatives Ability to plan, organize, and manage strategic initiatives Advanced analytical, problem-solving, and decision-making skills Demonstrated ability to support, coach and provide feedback to others Ability to create and track data related to project impact Ability to influence, build consensus, and motivate others Advanced organizational skills with a high attention to detail Effective listening skills and ability to adapt well and willingly in an environment of change Ability to analyze business operations, processes, systems and identify process improvement opportunities Experience creating documentation and communication standards and frameworks Competencies: Organizational Impact: Develops and implements plan to accomplish division or job area responsibilities that align with department Performance may affect department results Work requires knowledge of the University to recognize impact of decisions made Works to achieve operational targets with significant to major impact on department, function, or office results. May be responsible for managing large projects or processes within the department, function, or office Performs work as directed with limited oversight Problem Solving and Decision Making: Responsible for leveraging a systems-thinking approach, making moderate to significant improvements of processes, systems, and plans within the department, function, or office Problems and issues faced are numerous and challenging, will require detailed information gathering and analysis. Problems typically affect multiple areas or specialties Communication and Influence: Collaborates cross-functionally with employees within and outside of the department. Has responsibility for communicating with parties external to the University Works to influence parties within and outside the department, function, or office regarding policies, procedures, and practices Leadership & Talent Management Is responsible for providing guidance, coaching, and training to other employees in the department, function, or office. Responsible for managing projects involving delegation of work and review of others’ work products. Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU Job Qualifications: Minimum Qualifications: Typically requires a University Degree or equivalent Minimum of 5 years related experience, with 2+ years of software Product Management experience Pragmatic Institute or other Product Certification/training Experience with product-led technology teams Experience within an Agile software development environment Minimum 5 years of experience performing operations functions within a software development context Minimum 2 years of experience in a leadership role Experience with Product Management and/or software development tools/software (e.g., Jira, Confluence, Lucid, Mural, Roadmapping software, etc.) Preferred Qualifications: Product Operations training Master’s degree in a related field of study Change Practitioner Certification Previous experience in Education Technology This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.