Full-Time
Staff Software Engineer-CX Core
Posted on 1/14/2025
Qualtrics
5,001-10,000 employees
Experience management software for organizations
No salary listed
Senior, Expert
Company Historically Provides H1B Sponsorship
Provo, UT, USA
Employees are required to be in the office three days a week: Mondays, Thursdays, and one additional day selected by their organizational leader.
- Proficient at designing scalable systems
- Experience working in a full-stack engineering position (preferably for a SaaS company)
- Experience working with AWS technologies
- Experience working in NodeJS is a plus
- Experience with machine learning and generative AI is a plus
- Experience with continuous delivery, git, test automation, and build/deploy systems
- Strong algorithms, data structures, and coding background
- Bachelor’s or Master's degree in Computer Science or equivalent
- 8+ years working in a full-stack engineering position
- Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems
- Execute while business/technical requirements are not well defined, and proactively drive deliverables while anticipating and mitigating risk
- Make decisions independently, in collaboration with the team, but keep stakeholders informed of impactful changes
- Drive operational perfection by driving investigation of production issues, root cause analysis and follow-up actions for mitigation
- Implement new features and optimize existing ones to drive maximum performance
- Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers
- Contribute to technical standards for our engineering organization
- Experience working in NodeJS is a plus
- Experience with machine learning and generative AI is a plus
Qualtrics provides Experience Management (XM) software that helps organizations improve the experiences of their customers and employees. The XM platform uses artificial intelligence to collect and analyze data from various sources, allowing businesses to make informed decisions. Qualtrics offers three main suites of tools focused on customer feedback, employee engagement, and product performance, enabling organizations to track and enhance these areas. This continuous monitoring helps businesses grow their market share and build brand loyalty. Qualtrics operates on a subscription-based model, providing clients with access to its platform and additional professional services like consulting and training. The company's goal is to empower organizations to understand and enhance their experiences, making them a valuable partner for those looking to drive growth.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Provo, Utah
Founded
2002
Simplify's Take
What believers are saying
- Qualtrics' partnership with LangChain enhances personalized customer and employee interactions through AI.
- AI-driven customer experience improvements present a $860 billion financial opportunity.
- Recognition as a leader in multiple industry reports boosts Qualtrics' market credibility.
What critics are saying
- LangChain's platform vulnerabilities could affect Qualtrics' service reliability.
- Diminishing social media ROI may reduce the perceived value of Qualtrics' analytics.
- Increased competition from AI startups could threaten Qualtrics' market position.
What makes Qualtrics unique
- Qualtrics offers a unified platform for managing customer, product, employee, and brand experiences.
- The company leverages AI to provide actionable insights for improved decision-making.
- Qualtrics' subscription-based model ensures a stable and predictable revenue stream.
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Benefits
Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.
Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.
Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.
Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.
Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.
High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.
Growth & Insights and Company News
6 month growth
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↑ 0%PROVO, Utah and SEATTLE, May 20, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, today announced it has been named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025. This report evaluated 12 service providers across a range of criteria covering Strength of Offering and Strength of Strategy. Qualtrics achieved the highest score possible across 16 criteria:
RTP — According to Gallup’s recent State of the Global Workspace Report, remote workers are more likely to be engaged but less likely to be thriving. The report looks at employee engagement and well-being, measuring a worker’s “attachment to their team and organization.”. Overall, remote workers were shown to be engaged at a level of 31%, considerably higher than the rate of 19% for those who were “on-site, non-remote-capable.” Hybrid workers, those able to work at home and in-office, came in on the lower end of that range, at 23%. Remote Workers Engagement vs Wellbeing
AI processes action items that employees might otherwise handle manually saving companies money. gettyAccording to Qualtrics, there is an estimated $860 billion worth of revenue and cost savings available for companies that figure out how to create an improved CX using AI to better understand and serve their customers. (That includes $420 billion for B2B and $440 billion for B2C.) Qualtrics recently released these figures in a report/eBook titled Unlock the Potential through AI-Enabled CX.I had a chance to interview Isabelle Zdatny, head of thought leadership at Qualtrics Experience Management Institute, for Amazing Business Radio. She shared insights from the report, including ways in which AI is reshaping how organizations measure, understand and improve their relationships with customers. These ideas are what will help you get more customers, keep existing customers and improve your processes, giving you a share of the $860 billion that is up for grabs. Here are some of the top takeaways from our interview.AI-Enabled CX Represents a Financial OpportunityThe way AI is used in customer experience is much more than just a way to deflect customers’ questions and complaints to an AI-fueled chatbot or other self-service solution
Qualtrics announced a partnership with open-source AI provider LangChain to develop "Qualtrics Experience Agents" on LangChain's LangGraph platform, enabling always-on generative AI agents for personalized customer and employee interactions.
Paying a global workforce can be a major challenge for businesses because of the various currencies, complex tax and labor laws, and reimbursing business expenses. According to a PYMNTS Intelligence report, “Cross-Border Payroll and Contractor Payments,” 47% of firms surveyed said that managing taxes is the most common challenge when hiring globally. Another study by PYMNTS Intelligence found that 80% of companies hit roadblocks when making international workforce payments. But for SAP users, managing payments to globally dispersed internal and external workers may just have become easier to manage