Lead Servicenow Consultant

AVEVA is creating software trusted by over 90% of leading industrial companies.

The Job

As a Lead ServiceNow Consultant, you will be responsible for analysing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. You will also collaborate on the design and implementation of a platform operating model that improves likelihood of successful go-lives and end-user adoption. Also, to provide technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices. Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, performs coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations.

Responsibilities:

• Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform
• Define technical solutions & lead the development stream
• Deliver compelling solution demonstrations across the ServiceNow platform
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources
• Ability to establish good working relationships with stakeholders and team members
• Guide, mentor and train team members
• Define and implement differentiators for ServiceNow development and support projects
• Ability to define and implement best practices
• Ability to author clear and comprehensive documentation

Skills and qualifications:

• Minimum 7+ years of experience in ServiceNow ecosystem.
• Minimum 2+ years of experience in end-to-end ITSM, HRSD Project implementations.
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of ServiceNow ITSM, HRSD, SecOps, ITOM, ITAM, Integrations & Scripting
• End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process
• ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge
• Experience in complex ServiceNow integrations API based and Ability to create integration architecture
• Experience in implementation of Core modules (Service Portal, Employee Center, Case Management, Service Catalogue, Incident, MIM, Problem, Knowledge, Change, CMDB, Discovery, Event Management, Asset Management)
• Experience with delivering solutions in complex client environments
• Experience of agile and traditional software and project methodologies
• Experience in creating and modifying custom applications
• Certified ServiceNow System Administrator & Application Developer (must)
• Certified ServiceNow Technical Architect (desired)
• Certified Implementation Specialist in at least 3 product suites (any)
• Excellent communication & presentation skills

UK Benefits include:

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.