Full-Time

Testing Services Representative

Science Background

Posted on 1/30/2025

Latitude Inc

Latitude Inc

Compensation Overview

$17 - $22Hourly

Entry, Junior

Homestead, FL, USA

Hybrid position with in-office days required after 90 days.

Category
Diagnostics & Laboratory Professionals
Medical, Clinical & Veterinary
Required Skills
Customer Service

You match the following Latitude Inc's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong background in science
  • Exceptional customer service skills
Responsibilities
  • Serve as the primary point of contact for customers, addressing inquiries related to testing services, sample submission, and results interpretation.
  • Ensure the proper receipt, labeling, and documentation of samples in accordance with company protocols and regulatory standards.
  • Collaborate with the laboratory team to ensure timely and accurate processing of tests, and communicate results to clients in a clear and professional manner.
  • Troubleshoot client concerns, resolve issues efficiently, and escalate complex matters to appropriate teams as needed.
  • Provide clients with information about testing processes, guidelines, and best practices to optimize sample quality and results accuracy.
  • Maintain detailed records of client interactions, testing data, and communications to ensure compliance with regulatory and organizational standards.
  • Offer feedback and insights to improve customer service procedures and testing workflows.

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

INACTIVE