Head of Surveillance Quality Assurance

Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

Compliance

Pay Detail:

$150,000 - $300,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Securities Compliance team is seeking a Director level Global Head of Surveillance Quality Assurance.

Department Overview
Our team of trusted Surveillance Compliance professionals engages with key stakeholders across TD Securities, including Markets sales and trading leaders, Technology, Advisory Compliance, and Risk functions. The incumbent provides strategic guidance and independent oversight of the surveillance output and analyst dispositions of alerts, and suggested enhancements to the program. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to the surveillance program, and ultimately the global Markets business, by delivering and comprehensive and effective second-line compliance surveillance function.
Safeguarding the reputation of Compliance's good governance depends on us.
Job Description
The Global Head of Surveillance Quality Assurance will lead a specialized function responsible for evaluating the effectiveness of the firm's surveillance framework across trade and communications monitoring. The incumbent will report to the Head of the Surveillance Intelligence Unit (Data Quality Team, Surveillance Quant Team, and Surveillance Quality Assurance Team), who in turn reports to the Global Head of Surveillance. This leader will ensure that surveillance alerts related to trading activities of firm employees (sales and trading) and clients, and employee electronic communications alert, are reviewed appropriately, with accurate dispositions and appropriate close-out commentary (rationale).
Leveraging data-driven methodologies, including Natural Language Processing (NLP) and advanced surveillance tools, this role will enhance existing surveillance quality assurance (QA) program and continue to drive accuracy, consistency, and compliance with departmental review procedures. The individual will collaborate closely with Trade Surveillance and Communications Surveillance Team leads, who are responsible for identifying and escalating potential market abuses to Advisory Compliance and business supervisors. The individual will be responsible for assuring that alert review processes align with firm requirements and global regulatory expectations.

Key Responsibilities:
•    Evaluate and Enhance the Surveillance QA Program
    Assess the design and operational effectiveness of the firm's existing Surveillance Quality Assurance function.
    Implement enhancements to Surveillance QA processes, alert review standards, and technology infrastructure (e.g., case management system) to optimize the efficiency and accuracy of analyst alert reviews.
•    Lead Quality Assurance Reviews & Drive Improvement
    Conduct regular reviews of surveillance alerts across FX, Fixed Income, Commodities, Exchange-Traded Products, and Electronic Communications surveillance alerts.
    Provide feedback to surveillance analysts and surveillance product heads (i.e., FX, FICC, Equities, and Communications Surveillance lead) to improve the accuracy, consistency, and completeness of alert reviews and alert dispositions.
    Document review findings, highlighting emerging risks, process inefficiencies, and opportunities for process enhancement.
•    Advance Surveillance Technology & Methodology
    Partner with Surveillance Data Quants and Technology teams to refine the selection of alerts for Surveillance QA reviews using advanced methodologies, including NLP and statistical sampling.
    Identify and prioritize opportunities for automation and system improvements in the firm's surveillance infrastructure.
    Contribute to the refinement of alert parameters and tuning methodologies to improve surveillance effectiveness.
•    Drive Stakeholder Engagement & Strategic Advisory
    Work closely with Surveillance leadership, Advisory Compliance, and Technology teams to drive enhancements in surveillance review quality and methodology.
    Act as a strategic advisor on evolving regulatory expectations, enforcement trends, and industry best practices in market manipulation surveillance across trade and communications.
    Ensure the surveillance department aligns with global regulatory requirements (e.g., SEC, FINRA, CFTC, NFA, FCA, MAS, etc.) and industry standards for GSIBs (best practices).
    Participate in industry conferences and forum on surveillance.
•    Build & Lead a High-Performing Global QA Team
    Define team goals, expectations, and performance metrics for a global surveillance quality assurance team.
    Recruit, mentor, and manage a high-caliber team with expertise in trade and communications surveillance.
    Foster a culture of continuous improvement, innovation, and accountability in surveillance QA practices
Qualifications & Experience
•        Undergraduate degree required; advanced degree (JD, MBA, or Masters in Financial Engineer, Data Science, or Statistics) is a plus.
•    10+ years of experience in Surveillance, Audit (covering compliance, surveillance, and/or risk and control functions), or Surveillance Quality Assurance at a Global Systemically Important Bank (GSIB);
•    Surveillance experience at Financial Market Regulator (e.g., SEC, FINRA, CFTC, NFA, or Exchange Market Surveillance department) is highly desired.
•    In-depth knowledge of trade and communications surveillance tools and vendors, for detecting market abuse and manipulation.
•    Product knowledge of FX, exchange traded products (listed option, equites, futures), and FICC highly desired.
•    Strong understanding of global regulatory expectations for trade and communications surveillance programs, and deep understanding of market abuse behaviors surveillance that surveillance is intended to identify (e.g., spoofing, layering, insider trading, benchmark manipulation, marking the open/close/auctions, and collusion).
•    Strong understanding of operational risk, and control testing requirements.
•    Proven experience in leveraging technology, NLP, and data-driven techniques to optimize surveillance quality assurance processes highly desirable.
•    Track record of leading global teams, mentoring, and developing talent within a high-risk financial environment.
•    Expertise in regulatory and market surveillance technology, including surveillance models, alert tuning, and surveillance system enhancements.
•    Strong analytical, communication, and stakeholder management skills, with the ability to influence key stakeholders, including business and technology teams.
•    Proficiency in data analysis tools, Excel, and visualization tools is a plus.
•    Track record of presenting at senior governance forums on key findings, enhancements, and overall effectiveness of a surveillance program.

The Director Compliance TDS oversees/leads a team(s) of specialists/professionals providing advice, guidance and expertise on regulatory requirements and assisting business units to manage their regulatory risk.

Depth & Scope

• Accountable for a significant area(s)/broad business units of Compliance that typically has enterprise wide impact or accountability.
• Position deals with senior/executive management.
• Key contact for business management, regulators and external/internal auditors, dealing with a broad range of issues including non-routine information.
• Focuses on longer-range planning for functional area (e.g. 12 months or greater).
• Manages and prioritizes multiple projects at a given time.

Education & Experience:

• Bachelors degree or progressive work experience
• 7-10 years related experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel: Occasional
• International Travel: Never
• Performing sedentary work: Continuous
• Performing multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Occasional
• Sitting: Continuous
• Standing: Occasional
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Never
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Never
• Crawling: Never
• Climbing: Never
• Reaching overhead: Never
• Reaching forward: Occasional
• Pushing: Never
• Pulling: Never
• Twisting: Never
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing and comprehending instructions: Continuous
• Adding, subtracting, multiplying and dividing: Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.