Registered Nurse

Job Description Summary

The Registered Nurse, Phone Triage for Neurosurgery, reports to the RN Manager. Under general supervision, the RN Phone Triage Nurse provides individualized, goal directed patient care to families and patients at the competent level utilizing the principles and practices of the nursing process; delivers safe and effective care and interacts with other members of the health care team to achieve desired results and outcomes. Functions as a cohesive member of the team, facilitating patient care and treatment through telephone and electronic encounters. The duties include but are not limited to: respond to callers health information inquires (via telephone and internet) and facilitate referrals; provide verbal/printed health information; provide nursing triage for all ages of patients using established guidelines and direct callers to the most appropriate level of care. Demonstrates excellent customer service skills and behaviors.

Entity

Carolina Family Care, Inc. (CFC)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004079 CFC COMM PM&R Mt. Pleasant Community PM&R CC

Pay Rate Type

Hourly

Pay Grade

Health-27

Scheduled Weekly Hours

40

Work Shift

Job Description

• Provides phone triage and response within scope of practice.

• Provides patient instruction that results in increased understanding and improved outcomes during phone triage.

• Responsible for development of personal, professional and leadership skills that enhance overall unit operations and efficiency.

• Utilizes the nursing process to facilitate phone triage activities.

Additional Job Description

Required Minimum Training and Education:

• Associate's Degree

• A minimum of three (3) years of work experience as a Registered Nurse.

Preferred Training and Education:

• Bachelor of Science in Nursing.

• EMR and phone triage experience, or Neurosurgery experience. 

Required Licensure, Certifications, Registrations:

• Licensure as a Registered Nurse by the South Carolina Board of Nursing or a compact state.

• Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification. 

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Ability to be qualified physically for respirator use, initially and as required.  Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift, lower, push and pull and/or carry objects weighing 50 lbs (+/-) unassisted, exert up to 50 lbs of force, lift from 36” to overhead 25 lbs.   Infrequently work in dusty areas and confined/cramped spaces. 

Preferred Knowledge, Skills and Abilities:

• Considerable knowledge of complex medical terminology and advanced disease processes.

• Considerable knowledge of the cost factors in delivering patient care. 

• Ability to instruct and direct paraprofessional nursing personnel. 

• Ability to establish and maintain satisfactory working relationships with other employees and service areas. 

• Ability to appropriately respond to emergency situations.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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