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Clinical Coordinator
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Deliver an exceptional member experience in all member interactions and throughout all care delivery
  • Answer inbound member inquiries for: scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages
  • Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination before a member has an assigned clinician
  • Submit member feedback and specific improvement projects
  • Work with Membership Advisors on organizing day-to-day member experience operations, including waitlist management, scheduling, member engagement, etc
  • 1+ year in health care, operations, membership experience, or as a medical assistant
  • Bachelor's degree or equivalent preferred
  • Excellent oral and written communication skills
  • Demonstrable attention to detail with a knack for organization and clarity
  • Flexibility; things change often and we need someone who can adapt quickly
  • Professional, but friendly demeanor
  • A sense of ownership of assigned tasks, and always look for the best solution
  • Ability to work weekends and holidays
Responsibilities
  • Develop comprehension of Parsley Health clinical operational policies, tools, and workflows
  • Assist with administrative tasks for the clinical practice, improving the efficiency of the practice, and clinician and care management processes
  • Assist practice operations including slack coverage for provider requests, chart part updating, lab triage, patient portal, member messaging, MDHQ management, referral list management, faxes, transcribe and triage incoming phone calls
  • Assist Care Managers and Center Operations team with administrative member-requests and overflow tasks as needed, including medical record requests and coordination, insurance invoice requests, or letters of medical necessity
  • Provide practice-wide messaging coverage over the weekend, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries
  • Assist Care Management Vertical with chart prep, scheduling, and waitlist management
  • Assist the learning and development team coordination needs as applicable, including mock cases and scheduling coordination
Desired Qualifications
  • Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required
Parsley Health

201-500 employees

Health-tech primary care company
Benefits
  • Equity Stake
  • 401(k) + Employer Matching program
  • Remote-first
  • Complimentary Parsley Health Complete Care membership
  • Medical, Dental, and Vision insurance
  • Generous 4+ weeks of paid time off
  • Annual professional development stipend