Regional Director of Operations

Description

Position Summary:

The Regional Director of Operations (RDO), reporting directly to the Divisional Director of Operations, provides strategic operational leadership to assigned senior living communities. The RDO is responsible for driving performance outcomes, strengthening community leadership teams, ensuring regulatory compliance, optimizing financial operations, and upholding the organization’s standards for resident experience and service excellence. This role serves as a key resource and advisor to Executive Directors, supporting efficient operations, high-quality service delivery, and long-term community success.

This role requires frequent weekly travel across assigned communities and includes an auto and phone allowance.

Why Work for Cedarhurst:

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day. 
• We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to promoting from within and supporting team members who want to build their careers with us. 
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees. 
• Work that makes a difference in the lives of our residents and community 
• Access to our St. Louis Home Office, which includes an on-site gym with brand new equipment, personal training, group classes, and stretching sessions (for visiting or office-based team members)
• Catered lunches and regular team events at our Home Office
• Auto and phone allowance to support you in a mobile, travel-based role
• Meaningful opportunities to build relationships with residents, families, and team members across multiple communities

Essential Duties:

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assist Executive Directors in assigned communities with development of their management teams, including interviewing, hiring, training, and coaching/counseling.
• Support Executive Directors in meeting or exceeding budgeted occupancy goals by ensuring communities are always tour-ready, completing post-tour follow-ups, and holding the Director of Sales accountable.
• Oversee each community’s satisfaction survey process and partner with Executive Directors to achieve the highest possible satisfaction levels.
• Ensure regulatory compliance and confirm each community remains in compliance with all federal, state, and local regulations.
• Conduct monthly budget variance reviews with each community.
• Review each community’s spend-down sheet/DOMO report at least once weekly and communicate variances and resolutions to the DDO in a timely manner.
• Conduct routine community visits and use site visit checklists. Conduct timely follow-up with the Executive Director and/or other department heads to make sure deficiencies are addressed, working with other departments as needed.
• Oversee open positions in each assigned community. Ensure each department leader is filling their open positions in a timely manner and with the right candidates. Monitor time-to-fill data and turnover rates in each assigned community.
• Conduct onboarding and orientation with new Executive Directors thoroughly ensuring that their onboarding experience is positive and informational. Conduct follow-up training when needed. 
• Provide leadership consistent with key servant-leadership principles, including effective listening, empathy, awareness, and persuasion.
• Ensure that all Executive Directors are following the communication expectations policy, while also adhering to the policy themselves. 
• Educate Executive Directors on using DOMO and related systems to identify opportunities early and implement effective solutions.
• Perform conflict intervention and resolution for customers, families, employees, and other impacted parties while practicing company mission and core values.
• Travel as needed, up to four (4) days per week; overnight travel may be required.
• Other duties as assigned.

Qualifications, Education and/or Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Bachelor’s degree in business administration or a related field, OR 9+ years of relevant operational leadership experience.
• Applicable state licensure or certification as required.
• Minimum of five (5) years of senior housing operations experience with proven leadership and organizational skills.
• Experience supervising Executive Directors and providing operational direction across multiple communities.
• Must possess clear knowledge of assisted living, memory care, and independent living regulations in all states within the assigned region.
• Strong understanding of department functions within senior living communities, including housekeeping, resident care, maintenance, dietary, and business office operations.
• Excellent communication and interpersonal skills, with the ability to build relationships and work effectively with older adults.
• Demonstrated experience in staffing, team development, and retention.
•  Ability to remain calm in stressful situations, adapt to frequent interruptions, and manage multiple tasks.
• Strong respect for resident rights, confidentiality, and high service standards.
• Exceptional organizational and project-management skills; self-starter with strong attention to detail.
• Strong analytical skills and sound judgment aligned with the company’s mission, values, and safety priorities.
• High level of customer service, hospitality, curiosity, and professionalism when interacting with residents, families, employees, and visitors.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), internet browsers (Chrome, Edge, Internet Explorer), Welcome Home CRM, and electronic medical record platforms.

Working Conditions:

As part of The Dover Company’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working in the Home Office or remotely.

• This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
• While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance. 
• While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.  
• This position may need to lift up to fifty (50) pounds independently, and up to two hundred (200) pounds with assistance. 
• Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment. 
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.

Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.