Full-Time
Technical Product Support Engineer
Metaforms
51-200 employees
AI-driven qualitative research interview platform
No salary listed
Bengaluru, Karnataka, India
In Person
 Customer Experience & Support (1) |
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- The candidate must have at least 2 years of experience in technical support, solutions engineering, or product support, ideally at a software-as-a-service company.
- The candidate must be comfortable reading application programming interface documentation, error logs, and basic technical outputs independently.
- The candidate must be able to explain technical concepts clearly to non-technical users in writing.
- The candidate must use a structured approach to gather information methodically before proposing solutions.
- The candidate must take ownership of issues through resolution and ensure that they are not overlooked.
- The candidate must have experience working cross-functionally with Engineering and Product teams.
- Investigate and resolve technical issues reported by customers across chat and email, identify root causes, and drive issues to resolution.
- Read and interpret error logs, application programming interface responses, and product behavior to diagnose problems accurately.
- Support customers through complex workflows, including survey deployments, data processing pipelines, and artificial intelligence agent configurations.
- Conduct product walkthroughs and guide customers through feature adoption, especially during onboarding and new releases.
- Serve as the technical voice of the customer by translating real-world usage problems into clear, actionable feedback for the Product team.
- Identify recurring issues and surface patterns that inform roadmap and reliability improvements.
- Build and maintain customer-facing help articles, frequently asked questions, and troubleshooting guides.
- Maintain an internal knowledge base that helps the team resolve issues faster over time.
- Document escalation paths, known issues, and workarounds in a structured, searchable format.
- Exposure to artificial intelligence-driven platforms or data-heavy software-as-a-service products.
- Experience supporting enterprise or agency customers in high-touch environments.
- Familiarity with survey platforms, market research workflows, or data processing tools.
- Ability to write clear product documentation or user guides.
Metaforms.ai provides an AI-driven platform for qualitative research that helps organizations plan and run interviews, observations, and focus groups to uncover deep insights about people and processes. The platform supports interviewer deployment, enables exploration of organizational culture, employee experiences, and decision-making, and integrates with usability testing, contextual inquiries, and diary studies through connections with other tools. It uses a subscription-based pricing model with tiered plans that grant different levels of access and features. Data privacy and regulatory compliance are central, making it suitable for educational institutions, health sciences, and businesses across sectors that need careful, privacy-minded qualitative research. The goal is to deliver actionable, nuanced user and organizational insights to inform design improvements, strategy, and decision-making.
Company Size
51-200
Company Stage
Series A
Total Funding
$10.5M
Headquarters
Noida, India
Founded
2019
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Simplify's Take
What believers are saying
- July 2025 funding expanded report generation, voice research, and integrations with Decipher, SPSS, Confirmit.
- Indeed listings cite 1,000-plus surveys processed monthly and rapid month-over-month growth.
- Serving Fortune 500 clients gives Metaforms enterprise credibility and larger contract expansion potential.
What critics are saying
- Heavy reliance on research agencies exposes Metaforms to budget freezes and vendor consolidation.
- Manual QA hiring in July 2026 signals product reliability pressure and fragile AI automation.
- Competitors can copy workflow automation quickly, eroding pricing before Metaforms reaches scale.
What makes Metaforms unique
- Metaforms automates survey programming, data processing, bidding, and voice research for agencies.
- July 2025 Series A backed Peak XV, Nexus, and Together Fund, validating the niche.
- Customers listed in 2026 include Dynata, Savanta, and Borderless Access, proving agency traction.
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Benefits
Health Insurance
Professional Development Budget
Mentorship Program
Meal Benefits
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 9%2 year growth
↓ -1%Konovo launches AI healthcare survey tool. US - Healthcare insight company Konovo has added a self-service platform for designing and scripting healthcare surveys. Konovo has formed a healthcare and life sciences partnership with AI market research platform Metaforms to integrate the latter's programming AI technology for the 'Survey Studio' tool. Through the tool, healthcare researchers can conduct surveys based on Konovo's life sciences insight base - around 15 years of healthcare research data, design standards and methodology. Advertisement The tool uses AI agents to bring together questionnaire design and survey programming. Konovo was formed in 2025 from the merger of healthcare research businesses InCrowd, SHG, and GlocalMind by owner Apollo Intelligence. The new survey tool will be available from the company in the fourth quarter of 2025. Tal Rosenberg, chief executive, Konovo, said: "We developed Survey Studio to give healthcare researchers an AI tool trained on healthcare intelligence, which can understand their context, governance requirements, and research needs, and help them build a field-ready survey in real time.
San Francisco, CA – July 31, 2025; The market research boom is creating an unexpected casualty: the agencies themselves. In an industry where clients expect faster turnarounds, competitive pricing, and diverse capabilities, agencies are turning down work – not for lack of interest, but because outdated operational systems keep them from meeting client expectations. Metaforms, a startup born from this bottleneck, is helping research teams scale without burning out. Today, the company announces a $9 million Series A to expand its AI infrastructure platform and accelerate adoption across the $130 billion global research industry.
B2B AI market research startup Metaforms has raised $9 Mn (around INR 78.8 Cr) in its Series A funding round led by Peak XV Partners, with participation from Nexus Venture Partners and Together Fund.
WorkHack lands $1.5m funding round as it builds the tech layer enabling businesses to generate the best outcomes from wide scale generative AI adoption.
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