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Trust & Safety Senior Incident Manager
Posted on 11/8/2022
Los Angeles, CA, USA
Experience Level
Desired Skills
Data Analysis
Social Media
  • 5+ years of experience handling and investigating high profile, emergent issues in the fields of trust and safety, incident response or risk management
  • BA/BS degree in a related field of study or subject matter experience in relevant fields, such as Trust & Safety, content moderation, risk assessment, policy, escalations, or or legal within social media or technology industries
  • Respond to safety incidents escalated from across the business, such as severe or trending harms to the community or breakdowns in our community safeguards
  • Coordinate across multiple geographic teams, including Safety Ops, Policy, Product, Engineering, Legal, Communications, and others to handle incident response and communication
  • Work well during high stakes and emergent situations, maintaining calm to methodically identify problems, develop solutions, and represent T&S in discussions
  • Analyze incident trends and data to identify areas of opportunity, driving improvements to policies, products, and procedures, including incident response
  • Promote awareness and avoidance of safety issues through safety-by-design reviews and creator conduct improvement plans
  • Use expert project management skills, driving clear, relevant goal setting and performance
  • Lead post incident reviews and analyses to provide scalable solutions to avoid recurrence of incidents
Desired Qualifications
  • Work flexible hours to support global teams and on-call for occasional incidents on weekends
  • Mentally and emotionally able to deal with offensive or disturbing content
  • Understanding of using data to guide solutions and illustrate impact of decisions
  • Understanding of issue/project management tools, such as JIRA or an equivalent
  • Previously built and grew an operational program
  • Knowledge of media, safety, and regulatory challenges and sensitivities
  • Proficiency with SQL, Tableau, or other data transformation/analytics techniques and business intelligence tools

1,001-5,000 employees

Social video platform for gamers
Company Overview
Twitch is on a mission to build the future of live entertainment. The company operates an interactive livestreaming service for content spanning gaming, entertainment, sports, music, and more.
  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
Company Core Values
  • Creators first
  • Experiment to decide
  • Commitment, not compliance
  • Empower communities