Job Description:

Job Description Summary
You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities. We look for individuals who embody Intermountain’s values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Float Pool Shifts depend on clinic requests for coverage. The float pool provides coverage for clinics that open as early as 6:30 AM and stay open as late as 7 PM Monday thru Friday, as well as InstaCares which are open 7 days a week and holidays, typically from 7:50 AM – 8 PM except for Utah Valley which is open until midnight. Float Pool caregivers are expected to work the entire requested shift, usually 8-12 hours, and not partial shifts.

Job Essentials
 

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Promptly schedules appointments utilizing provider templates and scheduling guidelines.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
• Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
• Completes training and pass-off requirements.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.

Preferred Qualifications

• One year of customer service experience, especially in a hospital or medical office.
• Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
• Demonstrate excellent verbal and written communications skills.

Physical Requirements:

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Utah Valley Clinic

Work City:

Provo

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.34 - $22.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment todiversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.