Senior Quality Assurance/Quality Control Manager

Overview

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. 

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially. 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here. 

The Role

The Senior QA/QC Manager position is a primary role where an individual is directly responsible for the implementation and management of applicable quality control plan(s) as directed by the General Manager on a company-wide, division-wide or project-wide basis, to assure work performed by Suffolk Construction and its subcontractors is performed in compliance with applicable specifications, plans and governmental requirements from project commencement through close out (and commissioning, if applicable). 

Responsibilities

• Implement and maintain the Corporate Quality Management Program across all areas of the business and ensure compliance.
• Expand and Develop standard operating procedures and processes to achieve the highest levels of quality associated with delivering a completed construction project.
• Assist with the creation of project specific Quality Management Plans and verify implementation of plan for each project.
• Assist with the development of Quality metrics that empower teams to review information on quality execution; work cross-functionally with operations to address any trends.
• Manage a team of Quality Managers and/or professionals to execute the administrative tasks related to reporting site evaluations, quality reporting requirements, and site specific quality planning.
• Conduct random site evaluations, including follow-up evaluations to ensure corrections have been made to deficiencies.
• Create mechanisms for sharing best practices and quality issues across project teams and among all quality personnel.
• Act as a resource for field operations with compliance on Federal and State regulatory requirements as well as local quality regulations including: ADA, ASHE, NFPA, UL, ASTM, and FBC.
• Develop and update comprehensive training curriculum for all field operations, Quality Department Staff, and Subcontractors.
• Stay abreast of trends and evolving best practices by participating in organizations and forums dedicated to Quality. Keep the Company informed of the latest updates on best practices and standards.
• Represent Suffolk with Owners, Architects, Consultants, Government Authorities, Vendors and Subcontractors.
• Build effective working relationships with clients, trade partners, and the Suffolk project team members.

Qualifications

• Bachelor’s degree in Construction Management, Architecture, Engineering, Quality Management or demonstrated equivalent field.
• 5 plus years of experience in related construction fields.
• Solid understanding of means and methods of construction
• Proficient with computer software used in the construction industry
• Working knowledge of national and State code and quality regulations/standards.

Necessary Attributes:

• Candidate must possess Suffolk Construction’s core values: passion, integrity, hard work and professionalism.
• Self-motivated and self-confident.
• Must have judgment to know when to appropriately escalate issues up the chain of command.
• Committed to excellence.
• Able to constantly multi-task and handle competing priorities between Suffolk Construction project needs and non-critical review of incomplete work assignments while maintaining excellent customer relations.
• Excellent management skills to effectively manage subcontractor performance to high quality.
• A strong sense of urgency and initiative, and the ability to quickly study and react to complex issues, and resolve conflict effectively in a firm but fair manner.
• Excellent organizational skills to manage the many details necessary for successful construction.
• Must possess effective and strong communication skills.
• The ability to become part of a team and embraces the team concept.
• Accurate with an attention to detail.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information

Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolk’s total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.