See yourself at Twilio.

Join the team as our next Staff Software Engineer, Twilio Flex.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help Twilo develop and deliver new capabilities in the Twilio Flex platform. You will be a member of a scrum team who will design, implement, own and operate their microservices end to end in the cloud. You will play a key role in setting up and building out the Flex engineering capacity and capability in the Bengauluru office and build a center of excellence for Flex business unit. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.

Responsibilities

In this role, you will:

• Design, develop, test and deploy Flex features and services in AWS cloud.
• Own reliability of your services, respond to incidents and participate in on-call rotation and conduct RCAs for incidents.
• Meet SLA/SLO/SLI for your services.
• Work with Architects and decompose high level requirements into granular user stories.
• Meet Definition of Done for the software you build.
• Refactor and reduce technical debt in your services.
• Write automated unit and integration tests in a continuous integration and delivery environment.
• Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
• Collaborate with other team members, including Product leadership, influence, own, and improve Flex platform.

• Actively participate in Design, Code review, Backlog grooming, Agile ceremonies and work with peers to meet team’s sprint commitments.
• Work independently to troubleshoot/determine resolution for issues in your team’s domain.

• Be responsible for documentation of projects you work on.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
• Mentor and coach junior engineers, and positively influence their learning and growth.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s or Master’s degree in Computer Science or related industry experience.
• 9-11 years of experience developing highly-available, secure, native cloud enterprise SaaS applications in Java.
• Experience with AWS, GCP or other public cloud infrastructure platforms.
• Experience building highly scalable, real time, distributed systems based on microservices architecture.
• Experience with container technologies - Docker/Kubernetes.
• Extensive experience with REST API design and implementation.
• Experience with SQL/NoSQL databases and caches.
• Experience implementing modern automated testing and CI/CD pipelines.
• Translate architecture vision into concrete system designs.
• Champion of good engineering habits: development and test techniques, security, automation.
• Strong expertise in solving complex production issues. 
• Iterative development and deployment, Scrum and Agile methodologies.
• Communicate clearly and concisely, orally and in writing.
• Experience with streaming systems such as Kafka, Flink, Spark.

Desired:

• Deploying cloud applications in a multi region environment.
• Ability to influence and build effective working relationships with all levels of the organization.
• Experience with Contact Center and Customer Engagement solutions.

Location

This role will be located in our Bengaluru, India office. Approximately 5% travel is anticipated.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.