Full-Time

Student Success Team Lead

Updated on 3/13/2025

Campus

Campus

201-500 employees

Online community college offering accessible education

No salary listed

Mid, Senior

Sacramento, CA, USA

Hybrid work schedule: Mon & Fri remote; Tues-Thurs in-office.

Category
Education
Required Skills
Customer Service
Data Analysis
Requirements
  • 4+ years of experience in customer service, higher education, or coaching/mentoring programs
  • 3+ years of leadership experience, with a proven ability to manage and develop teams
  • Strong communication and interpersonal skills to build relationships with both students and staff
  • Data-driven mindset with experience using metrics to track performance and guide decisions
  • Passion for coaching, mentoring, and helping others succeed
Responsibilities
  • Ensure coaches are building strong, meaningful relationships with their students
  • Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
  • Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
  • Support coaches in addressing challenges and improving outcomes
  • Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
  • Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
  • Manage a small caseload of students to stay connected with the coaching experience and provide direct support
  • Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
  • Act as a resource for your team, stepping in to manage escalated student concerns when needed
  • Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
Desired Qualifications
  • Experience in the education sector or a mission-driven organization

Campus is an online community college that provides high-quality education to high school students and adult learners. It features professors from top universities and offers live classes with direct interaction, enhancing personalized learning. The college stands out by removing barriers to education, such as requiring no test scores for applications and providing free laptops and Wi-Fi. Campus aims to make education accessible while ensuring students have comprehensive support through tutoring, career services, and wellness resources.

Company Size

201-500

Company Stage

Series A

Total Funding

$50.6M

Headquarters

North Highlands, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $23M Series A extension to fuel growth and expansion.
  • Increased demand for online education boosts Campus's market potential.
  • Partnerships with tech companies enhance industry-relevant skills and certifications.

What critics are saying

  • Increased competition from traditional universities offering online courses.
  • Potential regulatory changes in online education accreditation.
  • Economic downturns may reduce enrollment as students prioritize employment.

What makes Campus unique

  • Campus employs professors from top universities for high-quality education.
  • Offers live classes and office hours for direct professor-student interaction.
  • Provides free laptops and Wi-Fi access to remove education barriers.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Company Equity

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