Hospitality Research Manager

Hospitality Research Manager, STR

Job Description

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets. 

Learn more about STR.

ROLE DESCRIPTION

The Hospitality Research team is responsible for updating and maintaining STR/CoStars’ hospitality inventory database which is the primary basis for most of STR’s products. The research teams work with various internal and external stakeholders to receive up-to date information (such as openings, closing, brand changes, pipeline proposals) on hospitality properties including hotels, hostels, and serviced apartments. Additionally, Hospitality Research utilizes web research, phone calls and other available resources (e.g. planning documents, construction feeds) to obtain additional details on hospitality properties.

The Hospitality Research Manager is responsible for overseeing daily operations of a dedicated hospitality research team. This includes working with each employee to ensure they have the tools and skills necessary to efficiently perform their duties and is expected to develop and execute research strategies applicable to specific regions and areas with the overall goal of growing and improving the hospitality inventory data.

To be successful in this role, you can juggle multiple projects, each urgent and competing for your time, while being an excellent communicator, detail-oriented problem solver and hold a desire to grow and lead a team of researchers. As a guardian of our critical industry data points towards all end-users, we rely on your integrity and transparency.

RESPONSIBILITIES

• Set operational priorities for the hospitality research team

• Manage daily work activities of team members to ensure tasks are completed in a timely manner

• Highlight and provide appropriate training to all team members

• Assist with onboarding of new staff and provide training plans

• Develop and formulate detailed research strategies to targeted specific geographic regions with an explicit focus on data quality and inventory growth

• Proactively analyse the hospitality inventory data with extreme attention to detail

• Ensure ongoing data consistency and immediately identify any potential issues

• Utilize industry knowledge to help support and drive the strategy

• Stay up to date with industry trends, important hotel news and overall hotel supply

• Work with the business development teams and clients on identifying potential product improvements and develop operational strategies accordingly

• Seek to continually enhance understanding of STR products and value proposition

• Adhere to all STR processes and policies and maintain customer confidentiality

• Ensure STR brand and corporate values are evident to the customer at all times

• Understand and adhere to the STR vision and our values

QUALIFICATIONS

• Bachelor’s degree required

• A minimum of 1-2 years of responsible leadership experiences in management or supervisory positions.

• Experience in marketing research, hospitality research, hospitality operations or related fields

• CHIA Certification

INTERNAL QUALIFICATIONS

Internal applicants are expected to have the following education/experience combination:

• Bachelor’s degree required

• Currently a Senior, Principal Researcher or Research Manager

• Experience with hospitality data, hospitality operations or related fields preferred

• Good standing with Corrective Action

• CHIA Certification

WHAT’S IN IT FOR YOU?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life, legal, and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirement plan with matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, personal training, group exercise classes

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing