INACTIVE
Full-Time
Global Program Manager
Cloud platform for life science R&D
Food & Agriculture
Senior, Expert
Remote in USA
Required Skills
Sales
Management
Requirements
- Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies
- You are highly accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority
- At least 15 years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences space
- Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills
- Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials
- Experience in services commercials including SOWs, budgeting, resourcing, and change orders
- Excellent interpersonal skills in verbal, written and presentation formats
- Ability to work at customer site, or in the SF or Boston offices based on customer and project needs
- BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology
- Zone 1: $136,170 - $184,230
- Zone 2: $122,553 - $165,807
- Zone 3: $115,745 - $156,596
Responsibilities
- Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more global customers
- Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, adoption, and success plans that accelerate customer digital transformations
- Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
- Partner with GAM to ensure seamless customer experience and grow the account
- Support the development of implementation and other services proposals and contract negotiation
- Coordinate Customer Success and Support activities to drive customer value, adoption, and advocacy
- Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
- You will help shape the long-term strategy and vision for the Global services business
- You will inspire your cross-functional account team to accelerate our growth within the world's largest biopharma companies by delivering exceptional customer experiences
- You will be seen as a trusted advisor who has the customer's best interests in mind, even when it means having a hard conversation
- You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
- You will contribute meaningfully to running a profitable services business that doesn't sacrifice quality or customer success in doing so
- You will be a respected cross-functional parter to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
Benchling's mission is to accelerate life science for the benefit of humanity. The company is building a modern R&D software for biotechnology research.
Company Stage
Series F
Total Funding
$412M
Headquarters
San Francisco, California
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 19%Benefits
Four months of fully paid parental leave
401(k) plan
Remote working stipend
Yearly company-wide retreat
Monthly gym and wellness stipend
Commuter benefits
100% premiums covered for health, dental, and vision
Weekly company social events
Flexible PTO and company-wide winter holiday shutdown
INACTIVE