What you can expect

The Solution Engineer role at Zoom is an exciting and rewarding position. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.

This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. They must be able to understand and articulate Zoom’s architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges.

About the Team

The Zoom sales team is a dynamic force driving the company’s success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom’s global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

• Have experience in a pre-sales engineer role
• Have experience in the unified communications industry
• Have excellent technical skills and communication skills, able to share knowledge with all levels of customers
• Be experienced in Voice, Video, Contact Center, VOIP network architecture and technology such as SIP and others
• Have knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, etc.
• Have experience with one or more UCaaS vendors, such as Microsoft, Cisco, Ringcentral

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.