Full-Time
Product Support Manager
Confirmed live in the last 24 hours
Saronic
201-500 employees
Develops advanced autonomous surface vessels
Senior
Austin, TX, USA
Position requires onsite presence in Austin, Texas.
- 5+ years of experience leading a service and/or warranty team
- Familiarity supporting and or servicing maritime powertrain and control systems
- Experience working with Salesforce as a CRM and warranty management platform
- Capable of interpreting and analyzing complex numerical and financial data
- Able to balance daily operational requirements with longer-terms strategic focus
- Ability to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environment
- Travel occasionally with advanced notice
- Develop an asset-based warranty program, P&L and team structure
- Provide regular updates of all warranty metrics
- Work with customers, suppliers and our finance team to process claims and reimbursements. File and maintains service records as required
- Keep informed of all factory recalls and service bulletins across our three vessel platforms
- Create warranty related policies, procedures, work instructions and promote adherence to each
- Drive process improvement to reduce warranty claims in line to meet business objectives across our base of operational vessels
- Manage warranty operations so they are scalable for future growth
Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels use adaptive path planning and passive sensors, along with advanced algorithms and edge computing, to effectively identify and track targets. They are designed for seamless collaboration between manned and unmanned units, even in challenging environments, thanks to their resilient multichannel communications. Saronic Technologies focuses on military and defense clients, aiming to improve situational awareness, extend operational reach, and increase survivability during maritime operations. Unlike competitors, Saronic's ASVs can integrate with existing operational strategies or support new maritime tactics. The company's goal is to provide effective solutions that meet specific mission needs through the sale of ASVs and related customization services.
Company Stage
Series B
Total Funding
$223.7M
Headquarters
Austin, Texas
Founded
2022
6 month growth
↑ 74%1 year growth
↑ 228%2 year growth
↑ 334%
Simplify's Take
What believers are saying
- Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.
- Growing demand for unmanned systems in maritime search and rescue operations.
- Increased interest in AI-integrated vessels for environmental monitoring expands market opportunities.
What critics are saying
- Increased competition from other defense tech startups in autonomous maritime solutions.
- Rapid AI advancements may require costly R&D to maintain competitiveness.
- Potential regulatory changes could impose additional compliance costs and slow deployment.
What makes Saronic unique
- Saronic integrates AI, hardware, and software into a scalable maritime defense platform.
- Their ASVs feature adaptive path planning and advanced edge computing capabilities.
- Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.
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