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Full-Time

Product Support Manager

Confirmed live in the last 24 hours

Saronic

Saronic

51-200 employees

Develops advanced autonomous surface vessels

Robotics & Automation
Defense

Senior

Austin, TX, USA

Position requires onsite presence in Austin, Texas.

Category
Product Operations
Product
Required Skills
Salesforce
Data Analysis
Requirements
  • 5+ years of experience leading a service and/or warranty team
  • Familiarity supporting and or servicing maritime powertrain and control systems
  • Experience working with Salesforce as a CRM and warranty management platform
  • Capable of interpreting and analyzing complex numerical and financial data
  • Able to balance daily operational requirements with longer-terms strategic focus
  • Ability to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environment
  • Travel occasionally with advanced notice
Responsibilities
  • Develop an asset-based warranty program, P&L and team structure
  • Provide regular updates of all warranty metrics
  • Work with customers, suppliers and our finance team to process claims and reimbursements. File and maintains service records as required
  • Keep informed of all factory recalls and service bulletins across our three vessel platforms
  • Create warranty related policies, procedures, work instructions and promote adherence to each
  • Drive process improvement to reduce warranty claims in line to meet business objectives across our base of operational vessels
  • Manage warranty operations so they are scalable for future growth

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels use adaptive path planning and passive sensors, along with advanced algorithms and edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, utilizing resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, aiming to improve situational awareness and operational reach while enhancing survivability during maritime missions. The company's goal is to provide solutions that integrate seamlessly with existing operational strategies or support new maritime tactics.

Company Stage

Series A

Total Funding

$70M

Headquarters

Austin, Texas

Founded

2022

Growth & Insights
Headcount

6 month growth

101%

1 year growth

245%

2 year growth

269%
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Simplify's Take

What believers are saying

  • The recent $175M Series B funding round, led by prominent investors like Andreessen Horowitz, positions Saronic for rapid growth and innovation.
  • Saronic's valuation at $1 billion reflects strong market confidence and potential for significant returns.
  • The company's advanced ASVs, such as Spyglass and Cutlass, are designed to enhance naval capabilities while reducing risks to human life.

What critics are saying

  • The highly specialized nature of Saronic's products may limit its market to defense sectors, potentially constraining growth opportunities.
  • Dependence on government contracts and defense budgets can introduce financial volatility and uncertainty.

What makes Saronic unique

  • Saronic specializes in autonomous surface vessels (ASVs) for defense missions, a niche market with high barriers to entry.
  • Their focus on integrating ASVs with existing naval fleets offers a unique value proposition compared to competitors who may not prioritize seamless integration.
  • The company's ability to deliver naval power without the costs and delays of traditional shipyards sets it apart in the defense sector.

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