Sr. Director Cloud Operations

Job description:

• Lead and manage Cloud Operations, DevOps, and GRC activities for all applications and IT resources in US and Bermuda. 
• Own and oversee Site Reliability Engineering (SRE) initiatives to ensure high availability, performance, and resilience of applications and infrastructure. 
• Manage and support Disaster Recovery (DR) planning, execution, and testing to safeguard business continuity. 
• Lead the Quality Assurance (QA) team to ensure high-quality standards for application development, delivery, and operational processes. 
• Continuously monitor application and infrastructure health; implement proactive alerting, tracking, and remediation processes. 
• Drive automation initiatives across Cloud and DevOps to improve efficiency, reliability, and scalability. 
• Develop and implement operational efficiency practices including FinOps to optimize cloud spending and resource utilization. 
• Improve and enforce Governance, Risk, and Compliance policies to meet regulatory requirements and internal standards. 
• Develop and communicate the strategic vision, roadmap, and operational plans for Technology Operations. 
• Collaborate closely with Enterprise Architecture, IT Delivery, and other key stakeholders to align technology strategy and execution. 
• Foster a culture of continuous improvement, innovation, and operational excellence within the team. 

Required Qualifications: 

• Extensive experience (10+ years) in technology operations, security, SRE, and quality assurance, ideally within a large, regulated enterprise environment, preferably in the insurance industry. 
• Proven leadership experience managing multi-disciplinary teams (Cloud Operations, DevOps, SRE, QA, GRC). 
• Strong expertise in cloud platforms (Azure, AWS) and cloud operations best practices. 
• Deep understanding of DevOps tools and automation frameworks (e.g., Jenkins, Terraform, Ansible, Kubernetes, Docker). 
• Hands-on experience with Site Reliability Engineering principles, monitoring tools (e.g., Prometheus, Grafana, Datadog), and incident management. 
• Experience leading Disaster Recovery planning and execution. 
• Strong knowledge of Governance, Risk, and Compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA). 
• Solid understanding of QA methodologies and tools. 
• Experience in financial operations (FinOps) and cloud cost management. 
• Excellent strategic thinking, planning, and communication skills. 
• Proven ability to develop and implement technology roadmaps and operational strategies. 
• Strong collaboration skills with the ability to work across multiple teams and geographies. 

Preferred attributes: 

• Certifications such as Azure/AWS Certified Solutions Architect, Certified Kubernetes Administrator (CKA), Certified Information Systems Security Professional (CISSP), or ITIL. 
• Experience working in regulated industries (financial services, healthcare, etc.). 
• Familiarity with enterprise architecture frameworks and agile delivery methodologies. 
• Experience with large-scale, distributed systems and multi-cloud environments. 
• Strong project management and vendor management skills. 

#LI-Hybrid

#LI-MD1

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.  

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.  

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.  

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.   

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the [email protected].

No agencies please.