Full-Time
Customer Service Phone Representative
Confirmed live in the last 24 hours
Global marketplace for exclusive fashion and collectibles
Compensation Overview
$17.25Hourly
Junior, Mid
Detroit, MI, USA
- HS Diploma or GED required
- 2-3 years of experience in Customer Service or related fields
- 2+ years of experience in a Contact center taking voice to voice calls
- 2+ years of experience assisting customers simultaneously through various channels (phone, chat, email)
- E-commerce experience is nice to have
- Ability to work flexible schedules to support business priorities, as needed
- Strong work ethic and positive attitude are a must
- Sense of urgency to perform tasks to timelines
- Comfortable in a fast-paced work environment, with a strong attention to detail
- Self-motivated and able to work both independently and as part of a team
- Confident in problem solving, making independent decisions and owning the outcomes
- Excellent verbal and written communication skills
- Industry background knowledge and experience is nice to have
- Resolve questions and achieve customer satisfaction from our customers and internal teams
- Take ownership of individual customer queries, collaborating with internal teams to ensure positive outcomes for our customers
- Effectively handle multiple chat & email cases simultaneously while achieving performance metrics
- Help manage the customer experience through the order fulfillment process
- Ensure strong customer satisfaction by meeting quality standards and service response time objectives across all contact channels
- Strike the right balance between company policies and procedures and customer benefits to ensure consistency, high quality, and operational excellence across Customer Service and StockX
- Identifying opportunities to improve processes and policies that will positively impact the customer experience
- Additional tasks and responsibilities to achieve customer satisfaction as directed by leadership to fulfill business needs
StockX offers a distinctive culture that emphasizes fairness and innovation through its data-driven bid-ask model, ensuring fair pricing for fashion, collectibles, and electronics on a global scale. The company’s advanced technology in data-driven pricing and real-time visibility not only fosters industry leadership but also facilitates its expansion into new markets and product categories, making it an engaging environment for professionals passionate about cutting-edge technology and market expansion.
Company Stage
Series E
Total Funding
$630M
Headquarters
Detroit, Michigan
Founded
2016