Sr Project Mgr

Position Summary

The Sr. Project Manager serves as the primary point of contact for the client and all internal departments involved in the implementation process. The Sr. PM has primary responsibility and accountability for the project management and delivery of a successful implementation for any assigned projects. They own the full life cycle of an install, from pre-sales Discovery through onsite Go-live training and transition to Support.

Responsibilities

• Leads a matrixed team of implementation project resources (Implementation Consultants, Field Engineering, Forms Fulfillment, Network Engineering, Onsite Training, etc) in the execution of remote and onsite client software implementations.

• Maintains singular accountabilities for all aspects of the implementation process by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.

• Acts as primary implementation point of contact and escalation point for project stakeholders including all functional CDK departments, Customers, and Third-Party Suppliers.

• Develop Implementation Project Plan to include project scope, resource requirements, key milestones, risk mitigation plan and installation success criteria.

• Provides status updates, tracks open issues, and works with all CDK groups to resolution of issues as required.

• Develop, track and report key implementation progress metrics.

• Ensure Customer satisfaction through follow-up, responsiveness, and thorough communication.

• Ability to utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope of each project.

• Completes onsite and/or virtual discovery on all Customer installations, ensuring accurate inputs are captured and proper expectations are set with the Customer.

• Goes on site to dealership locations to supervise the training and implementation activities, as required.

• Manages contract backlog to revenue goals for assigned geographic territory.

• Claims contract lines in accordance with billing and Sarbanes Oxley guidelines.

Qualifications

• 4-5 years of experience in Project Management

• Experience with planning and executing customer-facing implementation or product delivery projects.

• Demonstrated influence and leadership ability in a matrixed environment.

• Demonstrated experience managing multiple priorities and balancing competing priorities.

• Excellent interpersonal/communication and presentation skills.

• Experience in setting and managing expectations, conflict resolution, risk assessments and mitigation.

• Ability to consult and collaborate cross-functionally with other departments.
  Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner.

• Ability to travel 75% of the time

Preferred Qualifications

• Bachelor’s degree or equivalent experience preferred.

• Automotive dealership experience preferred.

Salary Range: $81,000 to $90,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.