Customer Care Supervisor

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Position Summary:

The Customer Care Supervisor is responsible for leading and motivating a team of customer service representatives to ensure exceptional service is provided to all clients. This role involves overseeing the daily operations of the team, resolving complex customer issues, and ensuring compliance with quality standards and objectives.

Job Duties:

• Supervise and coordinate the activities of the customer service team.
• Provide guidance and support to representatives in efficiently resolving customer inquiries and issues.
• Monitor team performance and conduct regular evaluations.
• Develop and implement procedures and policies to improve service quality.
• Manage difficult customer situations and escalate issues when necessary.
• Collaborate with other departments to ensure a seamless customer experience.
• Analyze performance reports and service metrics to identify areas for improvement.
• Train and develop the team to enhance their customer service skills.

BASIC REQUIREMENTS:

•             Education: Bachelor's degree in business administration, communications, or related field (preferred).

•             Experience: Minimum of 3-5 years of supervisory experience in a production environment.

•             Problem-Solving: Ability to identify operational issues and develop effective solutions.

•             Proficiency in troubleshooting and resolving technical issues.

•             Excellent customer service and communication skills.

•             Detail-oriented with excellent organizational skills.

•             Fluent in English (written and spoken)

•             Experience in a multinational environment is preferable

We Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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