Duties and Responsibilities:

• Handle in an effective, high-paced, professional manner: inbound requests by, customers, suppliers, Applied Controls management, sales reps, and administrative staff.
• Strategically provide product and service quotations or proposals, and provide pricing guidance to ensure competitive advantage.
• Establish, secure, and maintain special pricing agreements & price pages.
• Proactively follow-up on active quotes and projects and document the outcome of each conversation/communication in our CRM.
• Assist assigned account managers with territory analysis, market research and proactively contact underperforming customers and document the outcome of each conversation/communication in our CRM.
• Qualify customer leads and disseminate to Account Managers and Product Specialists.
• Proactively & urgently assist with product, technical and application inquiries.
• Gather, analyze, and research information directly.
• Utilize resources from appropriate departments at Applied Controls or our supplier vendor support teams.
• Offer support or suggestions to enhance the solutions process.
• Process and monitor complex customer orders.
• Create & monitor weekly Open Order Reports & communicate to confirm customer delivery requirements document the outcome of each conversation/communication in our CRM.
• Participate in weekly and monthly formal and informal department or company meetings.
• Use CRM to monitor territory sales & profit performance.
• Maintain CRM

Hours, Working Environment & Travel:

• 40 hours per week, generally between the hours of 8:00AM & 5:00PM.
• Office and/or Work-From-Home (managers discretion).
• Customer Site visits (averaging about 1 per month all located within our region).
• Attend limited amount of company events.
• Occasional Travel for Suppliers training, if applicable (1-2 per year at most).

Required Skills/Abilities:

• Bachelor’s degree in business, Marketing, Communication, Engineering or Technical schooling or 2-3 years of relevant experience supporting customers buying/using high-tech products.
• Strong organizational skills.
• Strong verbal communication skills – phone and in-person.
• Strong Written communication skills.
• Proficient with Microsoft Office 365.
• Ability to work independently & in a team environment.