Full-Time

Tech Operations Manager

Dallas, On Site

Posted on 4/7/2024

Octane

Octane

201-500 employees

Provides financing for powersports vehicles

Consumer Goods
Data & Analytics

Senior

Irving, TX, USA

Required Skills
JIRA
Requirements
  • Bachelor’s degree in Computer Science or related degree strongly preferred
  • 5 to 7 years experience with automation, integrating various IT applications via API for facilitating on-boarding and off-boarding of employee resources strongly preferred
  • 3+ Years managing a geographically dispersed team supporting a hybrid workforce
  • Experience with Powershell, bash, shell scripting experience
  • Experience supporting software products such as Windows, Office, OSX, iPhone and Android Tablets and phones
  • Ability to troubleshoot identify and access management software configurations
  • Security+ or Network+/CCNA/CCNP or equivalent
  • SSO/SAML setup experience preferred
Responsibilities
  • Install, configure, and maintain hardware and software necessary for daily operations of business functions
  • Install, maintain, and monitor network hardware and establish network security best practices
  • Manage, triage and maintain appropriate SLA for incoming requests
  • Mentor team members and be vested in their growth and development
  • Provide advanced technical assistance and support for incoming queries either in person or over slack, or the phone for issues related to computer systems, network, software, and hardware
  • Engage with 3rd party vendors to determine root cause of problems when appropriate
  • Run reports to catalog and diagnose malfunctions that continue to occur
  • Manage IT projects in Jira/ Zendesk; create, participate and manage the on-call escalation rotation
  • Primary owner of creating and maintaining IT internal/partner support Runbooks, and employee support documentation; Lead capture and resolution IT support issues in IT support channels
  • Support Octane’s on-site physical infrastructure as users require
  • Mentor team members, answer technical and process questions to resolve issues brought forth and be vested in their growth and development
  • Ensure positive team morale and productivity
  • Check and confirm the accuracy of the work performed and the methods used by technical staff
  • Monitor and determine various staffing and training needs of the team

Octane is an excellent place to work for those interested in the fusion of finance and advanced technology. The company specializes in instant financing for powersports vehicles and outdoor power equipment, employing cutting-edge technology and sophisticated risk strategies to enhance the digital buying experience. Employees at Octane thrive in an environment that values innovative approaches to lending and customer service, positioning themselves at the forefront of digital financial services in a niche market.

Company Stage

Series E

Total Funding

$896.5M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

13%
INACTIVE