Full-Time
Head of Client Service & Seller Experience Technology
Contact Center Technology
Updated on 9/10/2026
T. Rowe Price
10,001+ employees
Global asset manager offering retirement solutions
Compensation Overview
$201k - $342k/yr
Baltimore, MD, USA
Hybrid
Hybrid work with up to three days per week from home.
Bachelor's, Master's
 Engineering Management (1) |
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- A Bachelor or Master’s degree in Computer Science, Engineering, or a related discipline, or an equivalent combination of education and relevant experience, with 12 or more years of progressive professional experience including people leadership.
- Progressive technology leadership experience leading managers and multi-team engineering organizations in a regulated financial services or comparable enterprise environment.
- Deep hands-on knowledge of contact center technology platforms, including routing, telephony and voice, agent desktop, workforce and quality management, and contact center analytics.
- Strong command of the Salesforce platform and the surrounding seller technology ecosystem, including sales process workflow, CRM data integration, and adoption enablement.
- A demonstrated record of owning and delivering a multi-year modernization roadmap that produced measurable service, productivity, or revenue outcomes.
- Practical experience applying automation and artificial intelligence-enabled capabilities to service and sales workflows, with sound judgment on risk, data protection, and governance.
- The ability to influence senior business stakeholders across sales, service operations, product, and risk, and broker priorities among competing agendas.
- Financial and vendor management discipline, including budget ownership, business case development, and negotiation of platform and professional services agreements.
- A proven track record of building and developing high-performing teams.
- Establish and drive a unified roadmap with business leaders and Product Owners across customer engagement, seller enablement, contact center capabilities, Amazon Connect, Salesforce, analytics, automation, and artificial intelligence.
- Build consensus on priorities, trade-offs, and sequencing to maximize customer value, workforce productivity, operational stability, and return on investment while supporting enterprise outcomes.
- Own the Amazon Connect platform roadmap and lead modernization and continuous improvement of the technology stack, including platform evolution, routing and journey integration, agent tooling, quality and analytics capabilities, and artificial intelligence-enabled service automation.
- Ensure the agent experience and customer experience are designed together and that service quality, availability, and resilience targets are consistently met.
- Own the Salesforce platform roadmap and broader seller technology portfolio, including sales process workflow, data and analytics integration, and automation that removes friction from the seller’s day.
- Partner with sales operations and distribution leadership to convert platform capability into measurable sales effectiveness and seller productivity.
- Unify decision-making across contact center, customer relationship management, sales operations, service operations, product, risk, and business stakeholders so customers, agents, and sellers experience one consistent journey.
- Represent the pillar in enterprise architecture, governance, vendor, and funding forums, and remain accountable for scope, sequencing, and trade-offs.
- Lead, coach, and develop Engineering Managers and technical leaders within the pillar.
- Build succession depth, create clear career progression, and establish consistent engineering, delivery, and operational practices.
- Build and develop high-performing teams with a focus on ownership, execution excellence, effective communication, and high-quality results.
- Experience in financial services, preferably asset management or another highly regulated industry.
T. Rowe Price provides investment management and retirement solutions to individual investors, financial intermediaries, and institutions worldwide. It manages client assets through a disciplined, research-driven investment process and offers a range of strategies and products designed for long-term value. Clients pay management fees based on assets under management, with total assets under management around $1.569 trillion as of June 30, 2024. The company differentiates itself by its global research capabilities, experienced investment teams, and broad client base, enabling tailored solutions for personal accounts, retirement plans, and institutional clients. Its goal is to help clients reach their financial objectives by growing and preserving capital over the long term through diversified investment strategies.
Company Size
10,001+
Company Stage
IPO
Headquarters
Baltimore, Maryland
Founded
1937
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Simplify's Take
What believers are saying
- AUM rose to $1.9 trillion in Q2 2026, boosting fee-bearing scale.
- August 2026 AI leadership changes accelerated deployment across investing, distribution, and risk workflows.
- F/m closes in early 2027, doubling fixed-income ETF assets and expanding customizable solutions.
What critics are saying
- June 2026 AUM outflows and a 38.2-basis-point fee rate signal compression.
- Headcount fell 6.4% year over year to 7,544, exposing ongoing restructuring pressure.
- Passive fixed-income ETFs commoditize T. Rowe Price’s core franchise and erode active-manager economics.
What makes T. Rowe Price unique
- Retirement-related assets reached $1.87 trillion in July 2026, anchoring sticky mandates.
- Nearly 90 years of proprietary research still differentiates T. Rowe Price’s active process.
- August 2026 F/m acquisition adds fixed-income ETF and SMA product design depth.
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Benefits
Paid Volunteer Time
Parental Leave
Learning & Growth Resources
Matching Charitable Gifts
Health Care Benefits
Generous Retirement Plan
Company News
How Omnea uses AI to transform fintech supplier risk. September 01, 2026 Founded by Ben Freeman and Ben Allen, Omnea works with Accel, Dow Jones and enterprise clients to embed AI-driven supplier risk into global finance workflo Procurement is moving from a back-office function to a strategic lever as CFOs confront cost pressure, third-party risk and the rapid adoption of generative AI. In recent years, enterprises have shifted from automating simple purchase requests to building AI-driven supplier relationship management (AI-SRM) systems that connect finance, legal, IT and risk teams around a single source of truth. Against that backdrop, London-based Omnea has emerged as a defining fintech infrastructure play. From orchestration to intelligence. Founded in 2022 by Ben Freeman and Ben Allen, Omnea began as an AI-native procurement intake and orchestration layer before evolving into what it now calls the "agentic operating system for procurement and supplier management". In the 12 months to June 2026, Omnea tripled revenue for the third consecutive year and grew global headcount 64%, with its New York team up 250% as US adoption accelerates. The platform centralises supplier data and automates workflows from request through onboarding, risk checks and renewals. * Founded: 2022 * Founders: Ben Freeman and Ben Allen * Funding: More than US$75m in total equity funding across multiple rounds Omnea says it has already saved customers more than 100,000 hours of manual work, with one client cutting average procurement cycle time from 40 to 15 days and another capturing 70% of supplier risks automatically via AI. "Businesses hold a treasure trove of supplier data, but its value is locked away in spreadsheets, inboxes and siloed point solutions," Ben Freeman says. "Our AI SRM platform unlocks that data at every level of the organisation: proactively flagging expired certifications for risk teams, launching RFPs for procurement and delivering relevant reports to CFOs - all through a modern, intuitive interface." Funding, investors and market position. Omnea closed a US$50m Series B in September 2025 led by Insight Partners and Khosla Ventures - with participation from Accel, Point Nine, First Round Capital and Prosus - taking total funding above US$75m. The capital is being deployed to scale AI-SRM, deepen integrations across the finance stack and expand hiring in London and New York. Household names such as Spotify, PayPal, Just Eat, Riot Games, T. Rowe Price, Unity, Wise, Adecco and MongoDB are among Omnea's users, and was named to Fast Company's Most Innovative Companies, Future Fifty 2026, the Scaling Europe 50, the Sifted 100 and The Hackett Group's 50 To Watch. Ben Kung, VP Finance at Spotify, says: "Omnea's AI capabilities and workflow automation can replace fragmented systems, endless email threads and manual spreadsheets. "This enables the possibility of a single source of truth for every request, review and risk check, while also getting rid of the manual busywork that slows procurement teams and the rest of the business down." Partners, tech and customers. Omnea's ecosystem spans fintech, data, and enterprise platforms that underpin modern procurement and risk workflows. Omnea's AI capabilities and workflow automation can replace fragmented systems, endless email threads and manual spreadsheets. Ben Kung, VP Finance at Spotify Key partners include: Insight Partners: A global growth equity firm and Series B co-lead, it backs high-growth software companies and provides GTM and product expertise across Omnea's expansion. Khosla Ventures: Khosla Ventures is an early AI and enterprise investor and Series B co-lead, supporting Omnea's vision of AI-first supplier relationship management. Accel: Leading European VC Accel backed Omnea's US$20m Series A and continues to support its talent-dense, product-led growth strategy. Dow Jones: As a data partner, Dow Jones powers continuous supplier monitoring for sanctions, PEPs and adverse media, filtered through Omnea's relationship context to reduce alert noise. Tropic: Pricing intelligence partner Tropic benchmarks SaaS quotes against more than 100,000 live negotiations, enabling Omnea AI to flag above-market deals for renegotiation before signature. Company Portals
Fidelity appoints Tamzin Manning. Staff writer. Financial Newswire 1 September 2026 Fidelity International has strengthened its investment capability in Australia with the appointment of experienced portfolio specialist, Tamzin Manning as investment director. Fidelity announced the appointment yesterday stating Manning will be responsible for representing and growing Fidelity's fundamental equities franchise in Australia, working closely with portfolio managers, clients and distribution partners to deliver investment insights and solutions across Fidelity's Australian and global equities capabilities. Manning joins Fidelity from T. Rowe Price, where she was vice president and senior portfolio specialist, leading commercial strategy and communications across a range of global and US equity strategies. Prior to T. Rowe Price Manning was a director and client portfolio manager at Epoch Investment Partners, where she was responsible for several global equity strategies and played a key role in commercialising new investment solutions.
T. ROWE PRICE to expand Fixed Income ETF and SMA capabilities by acquiring F/m INVESTMENTS. Aug 20, 2026, 16:00 ET BALTIMORE and WASHINGTON, Aug. 20, 2026 /PRNewswire/ - T. Rowe Price Group, Inc. (NASDAQ-GS: TROW), a global investment management firm, today announced an agreement to acquire F/m Investments LLC, the fixed income asset manager and ETF specialist with approximately $19 billion in assets under management as of July 31, 2026, across exchange-traded funds (ETFs), institutional separate accounts, and both taxable and municipal separately managed accounts (SMAs). The acquisition is expected to deepen T. Rowe Price's fixed income capabilities, accelerate growth across its ETF franchise, and broaden its liquidity, cash management, and customized fixed income offerings. The transaction also reflects T. Rowe Price's disciplined approach to acquisitions and partnerships that strengthen its investment capabilities and expand scalable solutions for clients. Founded in 2019 and headquartered in Washington, D.C., F/m Investments is an asset manager focused on delivering precise, transparent, and accessible fixed income solutions and is an affiliate of 1251 Capital Group, Inc. Its US Benchmark Series, the first standardized suite of single-security U.S. Treasury ETFs, is designed to provide maturity-specific exposure to U.S. Treasury securities through an ETF structure. F/m's suite of 20 ETFs covers the fixed income landscape from Treasuries and TIPS to corporate bonds and municipal securities. F/m also has been a driver of innovation in the ETF industry through the launch of the first dual-share class ETF and the filing of a first-of-its-kind SEC application for tokenized ETF shares. In addition, F/m provides customized municipal bond and liquidity solutions to institutional and high-net-worth clients. "F/m Investments is a strong strategic and cultural fit with T. Rowe Price," said Arif Husain, T. Rowe Price's Head of Global Fixed Income and a member of the firm's Management Committee. "The acquisition reflects a thoughtful, disciplined approach to expanding our capabilities in areas where we see durable client demand, clear strategic alignment, and the opportunity to create long-term value. F/m brings unique ETF product development capabilities that will complement T. Rowe Price's active fixed income lineup across our Intermediary, Institutional, Retirement, and Wealth platforms." At closing, the acquisition is expected to increase T. Rowe Price's fixed income assets under management by nearly 9%, more than doubling its fixed income ETF assets under management and expanding its fixed income SMA business. "We started F/m because fixed income investments were too hard for investors to use. To continue to innovate and provide client value at scale, we needed a partner with relevant expertise, deep resources, and a shared vision. T. Rowe Price has been clear that the way we work is the thing they're investing in," said Alexander Morris, CEO and Co-Founder of F/m Investments. "Our mission will remain the same. We are excited to align our approach with T. Rowe Price's scale to better serve clients for years to come." Upon closing, F/m will operate as "F/m Investments, a T. Rowe Price Company," retaining its brand, leadership, investment approach, and day-to-day operating model. Alexander Morris will report to Arif Husain, and F/m employees will become T. Rowe Price associates. This structure preserves what has made F/m successful while extending its fixed income capabilities across T. Rowe Price's platforms. The transaction is expected to close in early 2027, subject to customary filings and closing conditions. Financial terms were not disclosed. Dechert LLP served as legal counsel to T. Rowe Price. Oppenheimer & Co. Inc. acted as exclusive financial advisor to F/m Investments, and Fried, Frank, Harris, Shriver & Jacobson LLP served as legal counsel to the majority owners of F/m Investments. ABOUT T. ROWE PRICE T. Rowe Price (NASDAQ-GS: TROW) is a leading global asset management firm, entrusted with managing $1.87 trillion in client assets as of July 31, 2026, about two-thirds of which are retirement-related. Renowned for nearly 90 years of investment excellence, retirement leadership, and independent proprietary research, the firm leverages its longstanding expertise to ask better questions that can drive better investment decisions. Built on a culture of integrity and prioritizing client interests, T. Rowe Price empowers millions of investors worldwide to thrive amid evolving markets. Visit troweprice.com/newsroom for news and public policy commentary. ABOUT F/m INVESTMENTS F/m Investments is a fixed income investment advisory firm managing approximately $19 billion across ETFs, mutual funds, and separately managed accounts as of July 31, 2026. Creator of the US Benchmark Series, the first complete suite of single-security U.S. Treasury ETFs, F/m builds products designed to achieve client objectives - precisely, transparently, and with ease. Founded in 2019, F/m is headquartered in Washington, D.C. ABOUT 1251 CAPITAL GROUP 1251 Capital Group is a financial services holding company with a permanent capital base and a long-term investment horizon. 1251 partners with high-quality businesses and management teams in the asset management and insurance sectors to help accelerate growth and build enduring franchises. The firm provides strategic resources, industry expertise and operating support while empowering its affiliates to maintain their independent and entrepreneurial cultures. OTHER MATTERS Statements in this press release that are not historical facts are "forward-looking statements" within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. When used in this press release, words or phrases generally written in the future tense and/or preceded by words such as "will," "may," "could," "expect," "believe," "anticipate," "intend," "plan," "seek," "estimate," "preliminary," or other similar words are forward-looking statements. Various forward-looking statements in this press release relate to the acquisition by T. Rowe Price of F/m Investments, including regarding expected scale and distribution opportunities, operating efficiencies and results, growth, client and stockholder benefits, key assumptions, timing of closing of the transaction, revenue realization, financial benefits or returns, and integration costs. Forward-looking statements involve a number of known and unknown risks, uncertainties, and other important factors, some of which are listed below, that could cause actual results and outcomes to differ materially from any future results or outcomes expressed or implied by such forward-looking statements. Important transaction-related and other risk factors that may cause such differences include: (i) the occurrence of any event, change, or other circumstances that could give rise to the termination of the purchase agreement; (ii) the transaction closing conditions may not be satisfied in a timely manner or at all, including due to the failure to obtain regulatory and client approvals; and (iii) anticipated benefits of the transaction, including the realization of revenue, accretion, financial benefits or returns, and expense and other synergies, may not be fully realized or may take longer to realize than expected. Readers are cautioned that any forward-looking information provided by or on behalf of T. Rowe Price or F/m Investments is not a guarantee of future performance. Actual results may differ materially from those in forward-looking information because of various factors including, but not limited to, those discussed above and in Item 1A, Risk Factors, included in T. Rowe Price's Form 10-K Annual Report for 2025. Any forward-looking statements speak only as of the date on which they are made, and neither T. Rowe Price nor F/m Investments undertakes an obligation to update any forward-looking statement to reflect events or circumstances after the date on which it is made or to reflect the occurrence of unanticipated events. SOURCE T. Rowe Price Group
T. Rowe Price has agreed to acquire F/m Investments, a fixed income asset manager with approximately $19 billion in assets under management as of July 31, 2026. The acquisition will deepen T. Rowe Price's fixed income capabilities and accelerate growth across its ETF franchise. Founded in 2019 and headquartered in Washington, D.C., F/m Investments manages 20 ETFs covering treasuries, corporate bonds, and municipal securities. The firm also provides customised municipal bond and liquidity solutions to institutional and high-net-worth clients. At closing, the acquisition is expected to increase T. Rowe Price's fixed income assets under management by nearly 9% and more than double its fixed income ETF assets. F/m will operate as "F/m Investments, a T. Rowe Price Company," retaining its brand, leadership, and operating model. The transaction is expected to close in early 2027, subject to regulatory approvals. Financial terms were not disclosed.
Almonty secures major institutional backing from T. Rowe Price and BlackRock, driven by record Q2 re