IT Service Desk Associate

A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can!

What you will do

The role will be based in London and report directly to the IT Director. Travel to other European office-based locations may be required. The role will include the following duties:

• Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.

• Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.

• Provide technical support for local voice, mobile and video conference solutions.

• Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.

• Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or simulated.

• Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.

• Assist with day-to-day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.

• Evaluate effectiveness of new utilities and tools.

• Understand standard operating procedures and processes and apply them as solutions to common problems.

• Assist with various project work.

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What you will bring

• Previous experience in supporting a front office environment.

• Professional, disciplined and able to work independently where required.

• Strong skillset both technically and analytically

• Strong academic background: Degree level or equivalent

• 3-5 years’ work experience, ideally within the Financial Services sector

• Customer focused.

• Strong communicator, verbal and written skills (Good English - written and spoken)

• A strong team player who is inquisitive, self-motivated and able to multi-task

• Bright, enthusiastic and willing to go beyond the requirements of the role.

• Inclination to learn and stay up to date with new technologies

• Comfortable dealing with all levels of management and colleagues in different functions and regions

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Required Technical Competencies

• Thorough knowledge of the Office 365 suite

• Good understanding of networks (TCP/IP, DNS, DHCP)

• Experience in using Active Directory (Domains, OU’s, Objects, GPO’s)

• Strong knowledge of Windows operating systems

• Software Center Configuration Manager (SCCM)

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees.

• Annual Leave of 25 to 28 days, based on years of service, at full pay.

• Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary.

• Life Assurance & Income Protection: Life Assurance for 12 times your basic annual salary, up to a max benefit of £1.8million. 60% of your basic annual salary for a limited payment term of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable.

To find out more about our Total Reward package, visit https://youtu.be/acuhcv46Nz0

About PGIM – Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.39 trillion in assets under management as of March 31st, 2025.  With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Our Commitment to Diversity, Equity, and Inclusion

Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.