Operations & Logistics (1)

Aspire Allergy & Sinus is seeking a proven executive who can facilitate continued operational and financial effectiveness for the practice, who is well-rounded, firm but fair, possesses strong relationship building skills, is both strategic and personable/engaging, and has experience as a proven, multi-location group practice leader with an eye for positioning the group for future growth, sustainability, and continued success. The Chief Operating Officer will report to the Chief Executive Officer and will be an integral member of the practice’s senior leadership team, interacting regularly with physician partners, Source Capital, and the Board of Directors.

The Chief Operating Officer develops and manages all organizational policies, staff, and processes. He/she is responsible for the overall current operation of the organization as well as activities that relate to future endeavors as they advise on strategic options for further growth and alignment, keeping current with the many changes and related best practices in the healthcare industry. Further, he/she will oversee the majority of team members who have direct responsibility for the functional areas of the organization. The Chief Operating Officer is responsible for the effective and efficient utilization of resources and building and maintaining strong relationships with physicians, the executive team and Board of Directors.

This position requires working on-site from our Austin, TX office; remote work is not available.

Serving as a liaison between physicians and all departments across all locations, with committees and administration, providing optimization and strategic leadership to the enterprise.
Work with the CEO and CFO to develop, employ and monitor key performance indicators (KPIs) throughout the organization to track performance, identify areas of improvement and help office leaders assess and develop their respective team members.
Develop and improve upon existing systems, procedures and policies to maintain consistently high standards of service and compliance to support rapid growth.
Providing annual performance appraisals and recommendations for improvement as well as continuing education/professional development for all direct reports and ensuring that all employees receive same.
Enhancing operational efficiency and effectiveness through use of best practices at all times and putting in place a system for each department to share same on a regular basis, holding all accountable for improved performance metrics related to same.
Maintaining the highest standards for IT deployment and usage.
Assisting with the development and implementation of long and short-term strategic plans for practice development and growth, possible merger/acquisition opportunities, market expansion, physician succession/recruitment, marketing and branding.
Overseeing and coordinating financial budgets and targets as well as ongoing facility space and workflow planning: including well researched/current data, financial pro-formas, and operational work plans.
Participating on civic boards and community activities at all appropriate opportunities and nurturing and maintaining close business relationships within the professional local and regional community.
Ensuring clear and consistent goal development and educational/team development through consistent internal communications, holding self and all within the practice accountable all times to solid performance objectives.
Providing vision while simultaneously managing key details.
Enhancing own professional growth as a proactive continual learner. Attending professional meetings and seminars as needed and approved, staying ahead of industry trends and practices.
Researching patient quality care enhancement opportunities, insuring and monitoring patient satisfaction improvement.
Overseeing and monitoring all vendor relations and contractual arrangements/annual review and negotiations of same.

The ideal candidate will have progressive and successful experience as the COO in a multi-location physician practice (or similar business model). The ideal candidate will be an expert in developing and motivating teams, working effectively with clinicians and staff alike in a competitive marketplace. The ideal candidate should possess most of the following characteristics/qualities:

General Experience: Proven experience as COO within a multi-region, geographically dispersed, multi-location physician practice (single or multi-specialty); experience working with private equity and within a leveraged environment is a plus; candidates with experience in a hospital owned, multi-location physician practice setting will also be considered.
Strong Business Acumen and Analytical Skills: experience developing and implementing systems, policies and procedures to support growth while maintaining the highest levels of operational performance, compliance and customer service; must be proficient in forecasting, budgeting, and risk management; must have a demonstrated ability for reaching sound business decisions after developing and reviewing available operational and financial information.
An Innovative, Strategic, Operational and Patient Centric Mindset: must have a high business curiosity motor and be interested in and involved with operational issues and how they affect the financial profitability of the company; will be able to meaningfully participate in developing strategies to support a growth plan; will bring rational, objective judgment to bear on tough issues and decisions; ability to identify most relevant KPIs and actively monitor/manage the business in line with achievable goals; will have developed a best practices “toolkit” and manage the creation and development of metrics and “scorecards” to enable and enhance functional stewardship of managing budgets and investment in strategic and operational initiatives that drive the business forward; also must be patient centric with a track record of creating systems and processes that allow for personalized approach to the delivery of highest quality of patient care at the center of all decisions.
M&A Integration & Greenfield Experience: experience leading the integration of add-on acquisitions; ideally will have a “playbook” of best practices for seamless integration of operations and teams. Similar experience in leading and overseeing the start-up of new office locations.
Comfort Level with Information Technology: will use technology to improve access to information needed to run the business; will utilize systems to improve processes, eliminate errors and reduce administrative costs; experience selecting and implementing a comprehensive practice management system is a plus.
Roll-Up-The-Sleeves Style: Able to engender trust and followership by being a leader willing to ‘roll up shirt sleeves’ and be in the trenches with others while simultaneously researching all opportunities for strategic partnerships; will have a spirit of pitching in to get the job done and be comfortable traveling across the region and wearing a number of hats during periods of high growth and change.
Excellent Leadership and Managerial Skills: must have the propensity to take responsibility, move forward, and encourage others to share the vision; will possess the qualities that inspire confidence and trust; must have a strong drive to “win”, a desire to take the organization to the next level and be able to effect organizational change; excellent oral and written communication skills; and have the ability to influence behavior required to reach the strategic goals of the organization.

Required Education & Experience

A bachelor’s degree from an accredited four-year college
5+ Years’ experience in a healthcare operations environment
10+ Years’ experience managing a team of staff and supervisors
5+ Years of utilizing and demonstrable proficiency of an Electronic Medical Records (Nextgen preferred) and EPM platform.
Previous experience building relationships with Physicians
Advanced knowledge of Microsoft Word and Excel

Preferred Education & Experience

Masters in Business Administration

Travel Required

This position will require you to travel up to 50% of the time.

Chief Operating Officer

Aspire Allergy & Sinus

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