Full-Time

Clinical Quality Lead

Nurse Practitioner

Confirmed live in the last 24 hours

Headway

Headway

1,001-5,000 employees

Connects patients with affordable therapy providers

Healthcare

Compensation Overview

$136k - $170kAnnually

+ Discretionary Bonuses + Commission

Senior

Remote in USA

Employees can optionally work from offices in New York City and San Francisco.

Category
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary
Requirements
  • You are a current PMHNP licensure – you have 5+ years as a psychiatric nurse practitioner as well as experience operating in a fast-paced, high growth business.
  • You have extensive knowledge of evidence based psychiatric care standards and a proven ability to translate that knowledge to improve care.
  • You have extensive experience completing quality chart reviews and audits for healthcare delivery organizations and have trained others on how to document to meet standard of clinical care regulations.
  • You are a thought leader – with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized. This likely means you’ve worked in traditional healthcare organizations, public health systems, and / or health care startups.
  • You are an expert communicator and educator - with significant experience in conveying information to large and diverse groups of individuals. You have experience creating clinical quality and training resources and opportunities.
  • You are an innovative and strategic thinker with a passion for improving behavioral health care and clinical quality.
  • You have experience supervising clinicians or large teams of providers, with an emphasis on performance management.
Responsibilities
  • Support refinement of Headway’s clinical protocols, quality measures and processes to uphold evidence based safety, efficiency, and effectiveness domains of Healthcare Quality.
  • Conduct comprehensive reviews and analyses of clinical data, documentation, and performance metrics to assess the quality and effectiveness of patient care delivery.
  • Conduct routine screening and monitoring of charts to assess for gaps in evidence based practice.
  • Review clinical decision-making processes and the use of evidence-based treatment modalities.
  • Perform in-depth performance improvement planning for providers falling below established standards of care and demonstrate ability to improve clinical care through clinician support program.
  • Support risk management through analysis of clinical escalations not otherwise resolved by the risk team.
  • Support developing and scaling our Ongoing Professional Practice Evaluation program and Focused Professional Evaluation Program.
  • Develop and maintain performance measurement systems to track key quality indicators and outcomes. Establish benchmarks, targets, and goals for clinical quality improvement and monitor progress towards achievement.
  • Review and support remediation plan for clinicians with ongoing documentation concerns.
  • Maintain documents related to chart review in an organized, encrypted, searchable file with highest standards of privacy and confidentiality.
  • Work cross functionally to ensure chart review process and EHR meet industry clinical standards and recommend ongoing process quality improvements.
  • Assist in program development and implementation for training, continuing education, and development of medical providers at Headway.
  • Devise optimal workflows for the seamless collection, review, and feedback processes for providers.
  • Recommend in-product feedback improvements that can be scaled and automated to support clinical quality.
  • Collaboratively develop, update, and enforce clinical quality policies, procedures, and protocols in accordance with industry standards, regulatory requirements, and best practices. Ensure compliance with relevant regulations and accreditation standards.
  • Collaborate with interdisciplinary teams, including clinician and cross functional stakeholders, to align quality improvement efforts with organizational goals and priorities. Communicate effectively with stakeholders to ensure buy-in and support for quality initiatives.

Headway simplifies the process of finding and paying for mental health therapy. It operates a platform that connects individuals seeking mental health services with therapists and psychiatrists who accept insurance, making care more accessible and affordable. Users can filter through thousands of providers based on their preferences, ensuring they find the right match without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative burden of accepting insurance, allowing them to focus on patient care instead of paperwork. The company partners with health plans and providers to facilitate the insurance process, generating revenue through these partnerships. Headway's goal is to create a more efficient mental healthcare system that connects patients with affordable therapy options while supporting providers in delivering care.

Company Stage

Late Stage VC

Total Funding

$318.1M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

20%

1 year growth

61%

2 year growth

190%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $100M in Series D to expand into Medicare Advantage and Medicaid.
  • Partnerships with Cigna and Blues plan to expand services to all 50 states.
  • Increased demand for telehealth services boosts Headway's virtual care solutions.

What critics are saying

  • Increased competition from platforms like BetterHelp and Talkspace.
  • Regulatory scrutiny in expanding into Medicare Advantage and Medicaid.
  • Challenges in maintaining data privacy and security with new CISO appointment.

What makes Headway unique

  • Headway simplifies finding and paying for therapy with insurance-accepting providers.
  • It reduces administrative burdens for mental health professionals, enhancing patient care focus.
  • Headway's platform offers quick scheduling and referral options with 34,000 diverse providers.

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