Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Job Summary

The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow’s ecosystem of products. As the Mobile Product Manager, in the Digital Experience team, you will guide and lead the mobile digital experience from creation through execution. You will focus on building a best in class mobile and web experience that drive awareness and acquisition marketing. You will be joining a world class leadership team, in building a best-in-class digital experience that drives acquisition, engagement, conversion & retention.

This opportunity allows product managers to rotate between web product areas, and build subject matter expertise in a data driven, innovative, digital first, start-up style environment. Servicenow.com Product Managers have high leadership visibility, with This is a rare opportunity to make a foundational impact on ServiceNow’s go-to-market strategy and deliver a mobile first experience on ServiceNow.com and its top domains.

You Will:

Lead Planning:

• Define product vision and strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement.
• Translate strategy into product roadmap with multi-quarter horizon (ultimately a 3+yr strategy)
• Define key product success metrics, ensure they are instrumented, and lead with data driven insights.
• Develop an experimentation plan to test, learn and iterate
• Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities.

Drive Execution:

• Lead the planning, scoping, and prioritization for your product to achieve customer and business goals.
• Deliver seamless digital user experiences across the touchpoints of your customer journey.
• Gather, prioritize, define, and translate requirements into executable epics and features.
• Manage and own the product lifecycle end-to-end, including data monitoring, experience iterations and stakeholder feedback loop.

Head Communication:

• From intake through launch, be the main point of contact for internal and external stakeholders for your product area.
• Establish and maintain relationships with Product Managers across all scrum teams, to evaluate and manage dependencies.
• Create and maintain documentation - product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc..
• Represent the team with partners and senior company leaders to align resources and prioritization.

Qualifications

To be successful in this role you have:

• A passion for building great user experiences across web & mobile devices
• 2 - 4 years of experience working as a Product Manager, preferably in B2B Enterprise.
• Define requirements, user experience and functional specifications for mobile app experience
• Devise and design solutions using data driven insights, and drive them through completion, to address user needs
• Define requirements, user experience & functional specifications
• Growth mindset
• Content Management Experience a plus
• Big picture thinking combined with business acumen & critical thinking
• Strong oral & written communications skills, ability to articulate business implications
• Self-starter and self-disciplined
• Collaborative & partnership skills, work as team player with diverse teams to drive business outcome.
• Experience in a Professional Services environment engaging with executive stakeholders, Architects and extended program teams.
• Ability to learn technology quickly through instruction & self-training
• Ability to work in an international, fast-growing environment