Implementation Strategist @ Moxe Health

Implementation Strategist

Posted on 7/19/2023

INACTIVE

51-200 employees

Healthcare data exchange software

Company Overview

Moxe Health is on a mission to slash billions from healthcare costs. Working with EHRs, health systems, and payers, Moxe improves collaboration by digitizing release of information and enabling bi-directional data exchange.

Locations

Cambridge, MA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Postgres

SQL

Communications

CategoriesNew

IT & Security

Requirements

3-plus years of experience implementing software in a professional services environment (Direct experience with Electronic Health Record (EHR) or data exchange (e.g., API, ETL) a plus)
A working knowledge of PostGreSQL relational databases, basic SQL querying knowledge preferred
Concise, empathetic, and clear communication; the ability to adapt to different team member and client communication styles
The ability to work on multiple projects simultaneously in a fast-paced environment
A high sense of urgency and initiative - you dive right in and move things along
A pattern of developing and documenting incremental process and system improvements
Comfort with on-the-job training and willingness to constantly learn new tools and responsibilities

Responsibilities

Own the end-to-end management and execution of Moxe's implementations including scoping, customer resource planning, status reporting, technical build, testing, issue troubleshooting, and go-live validation
Collaborate with software engineers to build our software based on customer design decisions, including technical setup and testing, connectivity, content, and scenario testing
Provide customer support and mentorship by leading weekly meetings and maintaining strong communication channels
Advocate for customer needs by working with cross-functional teams to troubleshoot and resolve issues that arise during testing and post-live validation; use tools to run SQL queries and interpret results
Shape and align best practices for new product launches

We are seeking an enterprising and motivated Implementation Strategist to join our team, empowering customers to learn our product and becoming a go-to guide of all things Moxe. You will have the opportunity to reshape the healthcare system by establishing our product as the new industry standard. The ideal candidate is a proactive problem solver, confident communicator, and fierce customer advocate. You are tech-savvy, have excellent judgment, are able to prioritize effectively and establish rapport with others quickly. In this role, you will collaborate with health systems, payers, and third-party requesters to customize our product and drive the value of Moxe.

What You’ll Do:

Own the end-to-end management and execution of Moxe’s implementations including scoping, customer resource planning, status reporting, technical build, testing, issue troubleshooting, and go-live validation
Collaborate with software engineers to build our software based on customer design decisions, including technical setup and testing, connectivity, content, and scenario testing
Provide customer support and mentorship by leading weekly meetings and maintaining strong communication channels.
Advocate for customer needs by working with cross-functional teams to troubleshoot and resolve issues that arise during testing and post-live validation; use tools to run SQL queries and interpret results.
Shape and align best practices for new product launches.

What You’ll Bring:

3-plus years of experience implementing software in a professional services environment (Direct experience with Electronic Health Record (EHR) or data exchange (e.g., API, ETL) a plus)
A working knowledge of PostGreSQL relational databases, basic SQL querying knowledge preferred
Concise, empathetic, and clear communication; the ability to adapt to different team member and client communication styles
The ability to work on multiple projects simultaneously in a fast-paced environment
A high sense of urgency and initiative - you dive right in and move things along
A pattern of developing and documenting incremental process and system improvements
Comfort with on-the-job training and willingness to constantly learn new tools and responsibilities

What We Offer:

Flexible PTO
8 paid holidays
Paid Parental Leave
Medical, Dental, Vision, FSA
401K, Life Insurance, Short / Long Term Disability
Professional Development

#LI-Hybrid

Who We Are:

High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We’re on a mission to slash billions from healthcare costs. It’s no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information.

We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf’ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process.

Who are we? We’re a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let’s talk.

Got Moxie?

Join Moxe! We’re a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let’s talk.

All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To request reasonable accommodation or if you need assistance to complete the job application, contact [email protected]